Kara Varrone
Yuba City,CA
Summary
Customer-oriented sales professional with 30 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Bartender Trainer
Hard Rock Cafe
Wheatland, CA
09.2023 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions while acting professionally and ethically in all situations.
- Followed proper cash handling procedures while completing transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided excellent customer service and preformed all required tasks in a safe and timely manor
General Manager
Cool Hand Luke's Steakhouse
Yuba City, CA
05.2014 - 10.2019
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created schedules and monitored payroll to remain within budget.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, interviewed and hired qualified staff for open positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered calls to assist with customer questions and concerns.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
Basic
Yuba City High School
Yuba City, CA06-1997
Skills
- Leadership Development
- Customer service oriented
- Active Listening
- Organizational Skills
- Problem Resolution
- Excellent Communication
- Attention to Detail
- Dependable and Responsible
- Customer Relationship Management
- Training Experience
- Handling Difficult Customers
- Excellent Judgment
- Anticipating Guest Needs
- Engaging Personality
- Safe Serving Knowledge
- Critical Thinking
Timeline
Bartender Trainer
Hard Rock Cafe
09.2023 - Current
General Manager
Cool Hand Luke's Steakhouse
05.2014 - 10.2019
Basic
Yuba City High School