Francisco Hernandez
Harlingen,TX
Summary
Dynamic professional with a proven track record, excelling in performance skills and time management. Recognized for enhancing operational efficiency and fostering a positive work environment. Advanced at problem-solving and multitasking, I consistently deliver exceptional service while maintaining high standards of organization, reliability and safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender Trainer
Wings And Rings
Harlingen, TX
09.2023 - Current
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
Rural Mail Carrier
United States Postal Service
Harlingen, TX
04.2019 - Current
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Conducted regular vehicle maintenance checks, ensuring safety and reliability of delivery operations.
Assistant Manager
Texas Roadhouse
Harlingen, TX
04.2019 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Business Management
The University of Texas Rio Grande Valley
Edinburg, TXHigh School Diploma - General Studies
Lopez Early College High School
Brownsville, TX06.2018
Skills
- Performance skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Leadership development
- Analytical thinking
Certification
CDL Class A
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Bartender Trainer
Wings And Rings
09.2023 - Current
Rural Mail Carrier
United States Postal Service
04.2019 - Current
Assistant Manager
Texas Roadhouse
04.2019 - 06.2023
Business Management
The University of Texas Rio Grande Valley
High School Diploma - General Studies
Lopez Early College High School