Susin Towers
El Paso
Summary
Broadening horizons in office or management positions as to better prepare for becoming an accredited legal graduate and expand my communication skills by performing in various face to face settings while employed.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Bartender Trainer
Crave
07.2024 - Current
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
- Implemented cross-training programs to ensure all bartenders were proficient in various roles, reducing downtime during peak hours and increasing overall productivity.
Bartender
BUCHANAN'S EVENT CENTER/ EPIC PRIDE TEAM
10.2016 - Current
- Participation in events and concerts all over the city, promoted selling liquor and other alcoholic beverages to customers and event goers, proficiency in working in a high stress and fast paced setting, accounted for sales at the end of each event
- Participated in Sun City, Craft Brew Festival, various concerts, EPPD Boxing tournaments, etc
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender/Team Lead
Flix Brewhouse
09.2021 - 06.2024
- Worked my way up from bartender to a Bar Trainer/Lead during my employment here
- Dedicated time to become efficient in company service standards while becoming reliable to guests, servers, bartenders, and management
- Excels at being able to multitask serving guests in the bar area as well as providing service to servers and guests in their respective theaters
- Helps to manage team members in working together and being up to date with new recipes, detail work, and general maintenance of the bar
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender/Server
wing daddy's
01.2019 - 01.2021
- Dedicated two years working with the company until leaving to focus on career advancement
- Promoted to bartender after a month of employment with the company, moved to one of three main bartenders for that location
- Responsible for efficient and timely service to customers both at the bar and on the floor
- Took part in inventory management before and after each shift
- Well versed in conflict resolution between guests and employees when immediate supervision was not accessible
Bartender
hope and anchor
11.2019 - 05.2020
- Worked in a fast bar environment built around catering to a pop-punk/punk genre of customers during the night and a middle scale craft cocktail lounge during the day for a variety of customers
- Took minor part in creating new versions of cocktails for personal opening shifts
- Took part in events scheduled throughout the spring season up until the first two shutdowns
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
Paralegal
Law office of Amy Jacks
08.2017 - 03.2019
- Assisted in preparation of legal documents such as affidavits, legal correspondence between client's and other attorneys, preparation for trial by organizing exhibit lists and documenting any new discovery, assisted in creating motions, contracts, payment vouchers, forms for witnesses, etc
- Traveled extensively for both trial and to meet with client's face to face in both office and prison facilities, legal correspondence with courtroom deputy and clerks
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Bartender
Gray dog bar
04.2017 - 07.2017
- Worked with craft cocktails and beers, participated in monthly creations of new cocktails and promotions, processed sales and tips for closing, took inventory of all liquors, beer, and fresh ingredients needed or used, hand crafted multiple syrups and pastes for cocktails, worked in both quiet and formal settings as well as fast paced rushes
Server
BUFFALO WILD WINGS
02.2016 - 04.2017
- Took part in workplace promotions and sales, veraciously promoted limited time offers and specials, built customer relationships and gained a regular clientele, frequently checked with customers to ensure their needs were met, memorization of orders and special requests in fast paced setting, prepared checks and itemized sales for myself at the end of shift close outs
Server
VILLAGE INN
04.2015 - 11.2015
- Began all serving work experience here, maintained customer relations and learned how to multitask between different duties in the work place, gained the capability to work in a fast paced environment and to pay mind to detail, gained experience with identifying appropriate responses to customers needs and wants, ran large trays of 5 or more entre plates and coordination of balance, memorization of customers orders and know-how on special requests
Education
Legal Professions/Paralegal Program -
EL PASO COMMUNITY COLLEGE
01.2022
General education -
01.2014
Skills
- Sales Experience
- Customer service
- Restaurant experience
- Computer literacy
- Food service
- Communication skills
- Organizational skills
- Microsoft office
- Legal drafting
- Time management
- Advanced bartending techniques
- Performance skills
Timeline
Bartender Trainer
Crave
07.2024 - Current
Bartender/Team Lead
Flix Brewhouse
09.2021 - 06.2024
Bartender
hope and anchor
11.2019 - 05.2020
Bartender/Server
wing daddy's
01.2019 - 01.2021
Paralegal
Law office of Amy Jacks
08.2017 - 03.2019
Bartender
Gray dog bar
04.2017 - 07.2017
Bartender
BUCHANAN'S EVENT CENTER/ EPIC PRIDE TEAM
10.2016 - Current
Server
BUFFALO WILD WINGS
02.2016 - 04.2017
Server
VILLAGE INN
04.2015 - 11.2015
General education -
Legal Professions/Paralegal Program -
EL PASO COMMUNITY COLLEGE
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