Kennedee Markham
Boerne,Tx
Summary
Dependable with a track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server, Bartender, Supervisor, Trainer, Headwait
Gringos Mexican Kitchen
New Caney, TX
01.2018 - 01.2024
- Basic knowledge of all menu items to sale and upgrade to guests
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Head Wait/Shift Lead
Macaroni Grill
The Woodlands, TX
01.2017 - 08.2018
- Served as cashier for departing customers handling large sums of cash while following cash handling policies and procedures
- Sharpened communication skills by resolving customer complaints and creating a healthy environment
- Learned to thrive in fast-paced work environments to assist customers
- Trained new employees
Cashier/Sales Associate/Customer Service
Academy Sports Outdoors
New Caney, TX
01.2016 - 01.2017
- Helped set up new store for grand opening
- Effective problem solving and communication with customers and team members
- Inventory Control-stocked store
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Human Resources Intern
PDR
Houston, TX
01.2014 - 10.2014
- Prepared Word, Excel and PowerPoint documents
- Organized and stored employment forms and information.
- Designed and distributed internal employee communications via web and print.
- Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.
- Provided administrative support to the Human Resources department including filing, data entry and record keeping.
- Organized and maintained personnel records in a secure database.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Associate of Arts - Human Resource Management
San Antonio College
true12-2024
Skills
- Time management
- Cash handling
- Organizational skills
- Sales
- Bartending
- Upselling
- Serving
- Supervising
- Interviewing
- Customer Service
- Leadership
- Microsoft Office, 10 key, Microsoft Excell, Microsoft PowerPoint - 2 years
- Communication skills
- Food Preparation
- Banquet Experience
Certification
- TABC Certification
- Food Handler Certification
References
References available upon request.
Timeline
Server, Bartender, Supervisor, Trainer, Headwait
Gringos Mexican Kitchen
01.2018 - 01.2024
Head Wait/Shift Lead
Macaroni Grill
01.2017 - 08.2018
Cashier/Sales Associate/Customer Service
Academy Sports Outdoors
01.2016 - 01.2017
Human Resources Intern
PDR
01.2014 - 10.2014
Associate of Arts - Human Resource Management
San Antonio College
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