Coley Perrotta
Destin,FL
Summary
Dynamic hospitality professional with expertise in precise beverage mixing, inventory management, and delivering exceptional customer experiences. Committed to teamwork, adaptability, and consistently achieving high-quality results in fast-paced environments. Proven ability to excel under pressure while maintaining a clean and organized workspace, fostering a welcoming atmosphere for patrons and coworkers. Recognized for reliability and flexibility, dedicated to creating memorable moments that enhance guest satisfaction.
Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/Server/Trainer/Supervisor
5 O'Clock somewhere Bar and Grill
Miramar Beach, FL
05.2024 - Current
- Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handle cash transactions and accurately process payments using POS system
- Provide exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Train new employees on drink preparation techniques, customer service standards, and POS system operation
- Supervise the shift, ensuring staff are following the company's standards and present needs of the venue as well as the guests
- Track and update statistics for any contests and post to the communication board
- Assist with inventory control and resolve conflicts in a timely manner
- Cash handling to include accepting deposits and paying tips out to employees; safe reconciliation; bank parring; nightly deposits for revenue
- Report financial details and shift reports to the management team
Bartender
The Hilton Sandestin
Miramar Beach, FL
10.2023 - 05.2024
- Upscale bartending experience with a focus on craft cocktails, martinis, and wine
- Wine knowledge and food pairing
- Cash handling to include credit card processing and room charges
- Inventory control
- Maintaining company parrs on inventory
- Provide non-obtrusive friendly service in a highly professional manner while maintaining the company's strict etiquette requirements
Bartender
Lulu’s
Destin, FL
04.2023 - 08.2023
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Bartender
FUDPUCKER'S
Destin, FL
06.2022 - 08.2023
- Accurately processed cash and credit card transaction on POS system
- Maintained cleanliness and organization of the bar area
- Stocked the bar to company standards and parr levels
- Provided fast drink service for patrons while waiting on tables to become available
- Carefully execute orders to maintain specialty drink recipes, with varying sizes offered
- Direct guests to on-site offerings and attractions
Bartender/Server
The Palms Bistro
Destin, FL
03.2021 - 03.2023
- Provided on-going training and guidance to ensure exceptional customer service as well as techniques to increase sales
- Ensured compliance with all health and safety regulations related to bar operations
- Provided exceptional customer service by promptly addressing any issues or concerns raised by patrons
- Trained staff on proper bartending techniques, including mixology skills and responsible alcohol service practices
- Managed cash handling procedures accurately, minimizing discrepancies and ensuring financial integrity of the bar's operations
- Implemented efficient workflow processes behind the bar to minimize wait times during peak hours
Bartender
Mimmo's Italian Restaurant
Destin, FL
08.2021 - 06.2022
- Crafted and served a variety of traditional cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Server and Bartender
Tailfins
Destin, FL
09.2020 - 06.2021
- Also worked here prior to having my son, as a bartender
- Served and picked up bar shifts as needed
Bartender
the Ramada
Fort Walton Beach, FL
03.2017 - 01.2018
- Normal bartender duties
- Beach bar, pool bar, lobby bar, banquets
Bartender
Helen back
Fort Walton Beach, FL
07.2016 - 02.2017
- Normal bartender duties in a dive bar environment
Education
Bachelor's degree in Arts -
UNC Charlotte
Charlotte, NC06.2006
Skills
- Bartending
- Basic math
- Cash handling
- Clear and effective communication
- Cocktail experience
- Customer service
- Food safety
- Highly reliable
- POS
- Restaurant experience
- Strong multitasking
- Team player attitude
- Time management
Accomplishments
Food Handler Certification ServSafe
April 2023 to April 2026
Certification
- Food Handler Certification
- ServSafe
- April 2023 to April 2026
Timeline
Bartender/Server/Trainer/Supervisor
5 O'Clock somewhere Bar and Grill
05.2024 - Current
Bartender
The Hilton Sandestin
10.2023 - 05.2024
Bartender
Lulu’s
04.2023 - 08.2023
Bartender
FUDPUCKER'S
06.2022 - 08.2023
Bartender
Mimmo's Italian Restaurant
08.2021 - 06.2022
Bartender/Server
The Palms Bistro
03.2021 - 03.2023
Server and Bartender
Tailfins
09.2020 - 06.2021
Bartender
the Ramada
03.2017 - 01.2018
Bartender
Helen back
07.2016 - 02.2017
Bachelor's degree in Arts -
UNC Charlotte
Additional Information
- Related experience to the position applied for:
- 2009-2010 Bar Manager for the WXYZ bar in the Aloft hotel in uptown Charlotte (everything from scheduling staff to ordering and picking up the liquor required to run a corporate hotel bar with strict standards)
- 2013-2014 Keyholder and closing manager at Joe Hoopers a dive bar (in addition to tending bar-closing reports; safe reconciliation; nightly deposits)
- 2013-2014 Customer service trainer, keyholder and bar manager at SIP Charlotte in uptown (open and close the bar, cash handling, inventory control, scheduling, etc.)