Monica Delgado
Imperial Beach,CA
Summary
Dependable Lead Server/Bartender providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server/Bartender/Trainer
IB FORUM
06.2020 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
D'Lish Gourmet Pasta
01.2015 - 01.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
DI MILLE'S
01.2005 - 01.2008
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
AA - HEALTHCARE ADMINISTRATION
BRYANT STRATTON COLLEGE
12.2019
GASLAMP BARTENDING SCHOOL
10.2019
Skills
- Catering Operations
- Excellent listening skills
- Excellent ability to work as part of an efficient work staff
- Team Leadership and Motivation
- Assists in training new staff
- POS
- Serving Experience
- Bartending
- Banquet Experience
- Restaurant Experience
- Microsoft Office
- Upselling
- Microsoft Powerpoint
- Restaurant Management
- Microsoft Word
- Microsoft Access
Certification
- Bartender License
- Food Handler Certification
Timeline
Server/Bartender/Trainer
IB FORUM
06.2020 - 01.2023
Server
D'Lish Gourmet Pasta
01.2015 - 01.2019
Server
DI MILLE'S
01.2005 - 01.2008
AA - HEALTHCARE ADMINISTRATION
BRYANT STRATTON COLLEGE
GASLAMP BARTENDING SCHOOL