Delores Kovach
Surprise,AZ
Summary
Dedicated, dependable, and highly people-focused professional with a strong background in customer service, administrative support, records management, and high-volume environments. Known for exceptional organization, accuracy, confidentiality, and the ability to build positive relationships with the public, coworkers, and leadership. Brings a calm, professional presence, strong attention to detail, and a proven ability to manage multiple priorities while delivering high-quality service. Knowledge of Microsoft Office with a strong aptitude for learning new systems quickly. Ready to contribute reliability, integrity, and value within a professional environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender/Trainer
Chili’s Bar & Grill
Surprise, Arizona
01.2019 - Current
- Deliver high-quality, courteous customer service in a fast-paced, high-volume environment
- Anticipate customer needs, resolve concerns professionally, and ensure positive experiences
- Build strong rapport with guests and coworkers, contributing to a positive team environment
- Accurately process orders, payments, and transactions while maintaining attention to detail
- Manage multiple priorities simultaneously while maintaining a calm, organized approach
Server/Bartender
Outback Steakhouse
Thousand Oaks, California
02.2018 - 10.2018
- Provided prompt, professional service while managing busy sections and high guest volume
- Handled cash, credit card transactions, and POS systems with accuracy and accountability
- Addressed customer questions and concerns with patience, courtesy, and problem-solving skills
- Maintained consistency, reliability, and professionalism in a demanding environment
Server
The Cheesecake Factory
Thousand Oaks, California
09.2017 - 02.2018
- Delivered attentive, high-quality service to a diverse customer base
- Communicated clearly and effectively with team members to ensure smooth operations
- Maintained organization and accuracy in a fast-paced, detail-oriented setting
Funding Specialist
TimePayment Corporation
Burlington, Massachusetts
09.2014 - 09.2017
- Supported daily funding operations and assisted with administrative tracking and reporting
- Reviewed and processed lease documentation for accuracy and compliance using internal systems
- Handled sensitive financial information with discretion and confidentiality
- Maintained digital records and documentation with a high level of organization and attention to detail
- Coordinated with vendors and clients through email and internal messaging platforms
- Utilized Microsoft Word and Excel for documentation, tracking, and internal reporting
Skills
- Customer Service & Public Interaction (In-Person & Phone)
- Administrative Support & Clerical Operations
- Data Entry, Record Maintenance & Document Processing
- Confidential Information Handling
- Cash Handling & Payment Processing
- Basic Accounting & Reconciliation
- Attention to Detail & Accuracy
- Time Management & Task Prioritization
- Internal Databases & Office Systems
- Professional Written & Verbal Communication
- Team Collaboration & Independent Work
- Transaction processing
- Microsoft office
- Vendor coordination
Certification
Certified Development Coordinator/Lead Trainer
Timeline
Server/Bartender/Trainer
Chili’s Bar & Grill
01.2019 - Current
Server/Bartender
Outback Steakhouse
02.2018 - 10.2018
Server
The Cheesecake Factory
09.2017 - 02.2018
Funding Specialist
TimePayment Corporation
09.2014 - 09.2017