Justin White
Spring,TX
Summary
Motivated hospitality worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Lead, Bartender, Server - Headwait
The Whiskey Cake
09.2020 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with inventorying beverage stock and bar supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
The Cheesecake Factory
07.2018 - 04.2020
- Memorization of an exceptionally large food and drink menu.
- Maintained high energy and efficiency in a large and high volume restaurant environment.
- Provided quality service to large parties of guests, both celebratory and professional gatherings.
Server/Bartender
Grimaldi's Pizzeria
12.2016 - 05.2018
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server/Bartender
Saltgrass Steakhouse, Landry's
08.2013 - 12.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Oak Ridge High School
Conroe, TX05.2007
Skills
- Staff supervision
- Guest service
- Sales proficiency
- Conflict resolution
- Mixology
- Cocktail list development
- Hospitality service expertise
- Daily specials memorization
- Guest engagement
- Strong work ethic
- High volume dining
- Wine pairing
Accomplishments
Top whiskey flight sales company wide.
Certification
- Food Handler Certification
- TABC Certification
Languages
Spanish
Limited Working
Timeline
Shift Lead, Bartender, Server - Headwait
The Whiskey Cake
09.2020 - Current
Server
The Cheesecake Factory
07.2018 - 04.2020
Server/Bartender
Grimaldi's Pizzeria
12.2016 - 05.2018
Server/Bartender
Saltgrass Steakhouse, Landry's
08.2013 - 12.2016
- Food Handler Certification
- TABC Certification
High School Diploma -
Oak Ridge High School
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