Haydimar Vilchez
Winter Garden,USA
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients.
Overview
17
17
years of professional experience
Work History
Sales Associate
The Walt Disney Company
Lake buena vista
02.2022 - Current
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Handled customer complaints and inquiries in a courteous and efficient manner
Sales Manager
Lucky Charms
Sunrise
07.2015 - 10.2017
- Established relationships with key customers, providing personalized service and support
- Managed customer accounts and customer relationships
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
- Held daily check-ins with team members to set objectives and monitor progress
- Managed closing duties by restocking items and reconciling cash drawers
Waitress
The Walt Disney Company
Lake buena vista
04.2015 - 11.2016
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Displayed a professional attitude at all times when dealing with customers or fellow employees
- Demonstrated strong communication skills in effectively resolving customer complaints or issues
- Motivated employees through positive reinforcement techniques in order to maximize productivity levels
- Demonstrated ability to work well independently as well as part of a team
- Assisted in setting up tables prior to opening the restaurant each day
Sales Associate
Movistar
Puerto la cruz, Venezuela
01.2008 - 04.2010
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Operated cash register and POS to process sales transactions and handle payments
- Engaged with guests to understand and anticipate customer service needs
Education
Advertising And Marketing - Marketing
Santa María
Puerto La Cruz, Venezuela 08.2013
Skills
- Product and Service Sales
- Product Promotion
- Apple macOS
- Microsoft Office
- Microsoft Outlook
- Adobe Systems Adobe Photoshop
- Customer Service
- Microsoft Windows
- Sales Training
- Money Handling
- Microsoft Excel
- Verbal Communication
- Guest Relations
- Google Docs
- Cash Register Operation
- Computer Proficiency and Microsoft Office
- Returns and Exchanges
- Strong Communication and Interpersonal Skills
- Strategic Planning
- Positive Customer Engagement
- Teamwork and Collaboration
- Shipment Processing
- Store Policies and Procedures
- Listening Skills
- Critical Thinking
- Adaptable and Flexible
- Speaking Clearly
- Merchandise Receiving and Handling
- Hospitality and Accommodation
- Negotiation
- Listening skills
- Excellent people skills
- Exceptional customer service
- Flexible schedule
- Client service
- Customer needs assessment
- Sales training
LANGUAGES
Spanish
Bilingual
Timeline
Sales Associate
The Walt Disney Company
02.2022 - Current
Sales Manager
Lucky Charms
07.2015 - 10.2017
Waitress
The Walt Disney Company
04.2015 - 11.2016
Sales Associate
Movistar
01.2008 - 04.2010
Advertising And Marketing - Marketing
Santa María