Zachary Picard
Norwich
Summary
Customer-focused professional with proven track record in managing and improving customer experiences. Skillfully led teams to achieve high levels of customer satisfaction and loyalty. Known for effective collaboration and adaptability in dynamic environments. Proficient in resolving complex issues and implementing strategic improvements.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Five Below
2025.01 - 2026.03
- Worked 40 hours a week with open availability
- Trained new employees during holiday season
- In charge of specific areas in the store and made sure orders for product were placed every week
- Received freight pallets and set them up for following morning
- Gave employee of the month awards to deserving employees
- In charge of donation drives and fundraisers in the store
- In charge of email capture rates and daily sales goals
- Front end coaching experience
- Completed Inventory adjustments daily
- Store events and promo
Seasonal Part time Support Lead
Five Below
2024.10 - 2025.01
Sales Associate
Five Below
2024.02 - 2024.10
Seasonal Part time Support Lead
Five Below
2023.10 - 2024.02
- Opened and closed the store in a timely manner
- Handled deposits and end of day cash orders
- Ran store operations and covered off hours to support full time managers
- Daily store recovery and front facing
Sales Associate
Five Below
2021.09 - 2023.10
- Tagged new merchandise for sale and updated sales.
- Greeted customers warmly and offered assistance.
- Processed credit card transactions quickly and securely.
- Handled cash transactions correctly in a timely manner.
- Restocked merchandise from new shipments.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Met merchandising standards by keeping store stocked and products faced.
Education
High School Diploma -
Wheeler High School
North Stonington, CT2023-06
Skills
- Product Service Sales
- Money Handling
- Adapt to Diverse Groups
- Social Perceptiveness
- Cash Handling Accuracy
- Customer Service
- Teamwork and Collaboration
- Returns and Exchanges
Awards
Employee of the Month - October 21-22, Employee of the Month - May 22-23
Timeline
Customer Experience Manager
Five Below
2025.01 - 2026.03
Seasonal Part time Support Lead
Five Below
2024.10 - 2025.01
Sales Associate
Five Below
2024.02 - 2024.10
Seasonal Part time Support Lead
Five Below
2023.10 - 2024.02
Sales Associate
Five Below
2021.09 - 2023.10
High School Diploma -
Wheeler High School