Santiago Diaz
Littleton,CO
Summary
A versatile leader recognized for providing exceptional leadership and guidance to employees. Responsible and dependable, professional with 4 years of comprehensive experience overseeing staff, conducting training, and implementing strategies. Familiar with successful training methods and industry developments.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
Littleton, CO
12.2023 - Current
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Collaborated with cross-functional teams to develop marketing campaigns that enhance the customer experience.
- Created plans to improve customer satisfaction by focusing on product placement, delivery speed, and customer service responsiveness.
- Monitored customer service performance metrics and created reports for continuous review.
- Promoted programs for recognizing employees who demonstrate exemplary levels of service excellence.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Led team meetings to discuss customer feedback and brainstorm strategies for enhancing the customer experience.
- Managed customer complaints and resolved complex issues to maintain customer satisfaction.
Specialty Department Supervisor
The Home Depot Inc
Ocala, FL
01.2018 - 11.2023
- Managed staff of 20 employees in the specialty department.
- Supervised daily operations of the specialty department, including counting and stocking merchandise.
- Ensured that customer complaints were addressed promptly and effectively.
- Trained new employees on company policies, procedures, and job duties.
- Coordinated staff meetings to discuss sales goals, customer service standards, and new product offerings.
- Provided feedback to store management regarding employee performance issues.
- Assisted with recruiting, hiring, and orienting new personnel for the specialty department.
- Analyzed sales data to identify trends in customer buying habits.
- executed promotional activities to increase sales volume within the specialty department.
- Conducted regular audits of stockroom items to ensure accuracy of inventory levels.
- Resolved conflicts between customers and staff members in a timely manner.
- Enforced company policies related to employee conduct and attendance.
- Facilitated communication between upper management and store personnel.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Performed opening and closing duties as part of management team.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed and supervised staff performance.
Education
High School Diploma -
The Villages Charter School
251 Buffalo Trail, The Villages, FL 3216204.2017
Skills
- Sales Reporting
- Performance Management
- Team Supervision
- Customer Service
- Workflow Coordination
- Staff Management
- Order Management
- Verbal and Written Communication
- Personnel Training and Development
- Work Planning and Organization
- Coaching and Mentoring
- Relationship Building and Management
- Sales Expertise
- Staff Development
- Vendor Management
- Product and Service Sales
- Customer Engagement
- Problem-Solving
- Order Processing
- Training and Development
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Experience Manager
The Home Depot Inc
12.2023 - Current
Specialty Department Supervisor
The Home Depot Inc
01.2018 - 11.2023
High School Diploma -
The Villages Charter School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Michael Soria-BurgueñoMichael Soria-Burgueño
Freight Team Associate at The Home Depot IncFreight Team Associate at The Home Depot Inc
Megan WebbMegan Webb
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
BENTLEY DAVISBENTLEY DAVIS
Space Analyst at The Home Depot IncSpace Analyst at The Home Depot Inc
Vincent RoeVincent Roe
Service Lot Manager at Mercedes-Benz of LittletonService Lot Manager at Mercedes-Benz of Littleton