Natalie Bogle
Northampton
Summary
Dedicated Patient Service Representative with strong communication and organizational skills. Proven track record in managing high volumes of patient interactions while ensuring confidentiality and compliance with HIPAA regulations. Friendly demeanor enhances patient experiences in busy medical environments.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Aesthetic Surgery Associates
Allentown
05.2022 - 06.2025
- Greeted patients and delivered outstanding customer service in fast-paced medical environment.
- Handled high volume of incoming calls, ensuring timely and informative assistance to patients and families.
- Managed patient check-in process, achieving accurate data entry of personal and insurance information.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled appointments using electronic health record systems efficiently and accurately.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Coordinated patient referrals and insurance authorizations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Service Scheduler/Warranty Administrator
Koch 33 Toyota
Easton
06.2018 - 03.2022
- Scheduled service appointments for customers at a busy automotive dealership.
- Informed customers of service appointment dates and times.
- Coordinated with service technicians to enhance workflow and allocate resources effectively.
- Collaborated with management team to identify potential scheduling issues and develop solutions.
- Monitored customer feedback on services to drive satisfaction improvements.
- Communicated with customers regarding warranty status and claim details effectively.
- Resolved discrepancies in warranty coverage, ensuring accurate customer support.
- Provided technical support to customers regarding product warranties and returns.
- Utilized problem solving skills to resolve customer disputes quickly and efficiently.
- Examined claims, records and procedures to grant approval of coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Executed accounting tasks to maintain accurate financial records.
Receptionist
Elements Massage
Allentown
11.2014 - 06.2018
- Answering phones, taking all client inquiries/discrepancies
- Checking clients in/out
- Scheduling appointments for clients
- Resolved customer inquiries and complaints, ensuring satisfaction through prompt and effective solutions.
- Selling Wellness Programs and gift cards
- Handled cash to ensure proper financial reporting (cash drawer/deposit)
- Executed end-of-day tasks to ensure safety and security (setting the alarm, turning off lights, and locking up)
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Hostess
Roma Ristorante
Allentown
03.2012 - 12.2014
- Greeting customers in a courteous and friendly manner
- Managed phone calls and reservations to ensure efficient guest service.
- Organized dining room layout to facilitate smooth accommodation of all reservations.
- Delivered timely service to enhance guest dining experience while assisting servers by running food and clearing dishes.
- Coordinated large catering orders, ensuring clear communication of details to kitchen staff.
- Managing servers and their responsibilities
Sever/ Waitress
Shannondell
Audubon
01.2010 - 12.2012
- Serve Customers in a polite and friendly manner.
- Anticipated customers' needs and provided timely solutions
- Handled challenging situations calmly, ensuring smooth service
- Created cheerful atmosphere that enhanced customer experience
- Managed the busing, clearing, and resetting of tables.
Education
High School Diploma - Played varsity volleyball for three years, Microsoft office courses
Perkiomen Valley High School
Collegeville, Pa01-2012
Introduction to psychology, History; Western Civilizations, English Composition 1, American National Government
Montgomery County Community College
Blue Bell, Pa01-2012
Skills
- Electronic health records
- Insurance verification
- Patient scheduling
- HIPAA compliance
- Organizational efficiency
- Customer-focused attitude
- Detail-oriented
- Quick problem solver
- Communication proficiency
- Professional demeanor
- Team commitment
- Adaptable work hours
Volunteer Experience
Appalachia Service Project, Logan County, WV, 08/01/09, I participated in a five day trip to Logan County West Virginia with the members of my church volunteering for the Appalachia Service Project. This project helps to rebuild the homes of the less fortunate.
Hobbies and Interests
- Volleyball
- Football
- Four-wheeling
- Working out
- Art
- Interior design
- Animals
- Women’s fashion
- Hiking
Timeline
Patient Service Representative
Aesthetic Surgery Associates
05.2022 - 06.2025
Service Scheduler/Warranty Administrator
Koch 33 Toyota
06.2018 - 03.2022
Receptionist
Elements Massage
11.2014 - 06.2018
Hostess
Roma Ristorante
03.2012 - 12.2014
Sever/ Waitress
Shannondell
01.2010 - 12.2012
High School Diploma - Played varsity volleyball for three years, Microsoft office courses
Perkiomen Valley High School
Introduction to psychology, History; Western Civilizations, English Composition 1, American National Government
Montgomery County Community College