Doris Chaney
Aurora,CO
Summary
Dedicated and driven medical assistant with extensive experience in the healthcare industry, recognized for delivering exceptional customer service and fostering collaborative environments among colleagues, patients, and supervisors. Proficient in electronic medical records with a solid understanding of medical regulations, terminology, and policies, contributing to efficient administrative operations. Proven track record of enhancing patient satisfaction through effective communication and problem-solving skills, including successfully streamlining appointment scheduling processes. Committed to leveraging medical expertise and teamwork abilities to make a meaningful impact in the healthcare field while actively supporting organizational goals and values.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
Aurora, CO
11.2025 - Current
- Facilitated patient scheduling and appointment management to optimize clinic operations.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Coordinated communication between patients and healthcare providers to enhance care delivery.
- Assisted in training new staff on system protocols and patient interaction standards.
- Monitored and maintained accurate patient records within electronic health record systems.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
Surgery Scheduler
Premier Integrated OB/GYN
Denver, CO
08.2024 - 08.2025
- Schedule surgeries, manage patient flow, and coordinate with various departments.
- Manage multiple tasks, prioritize work, and maintain accurate records.
- Mention your understanding and adherence to HIPAA regulations.
- Familiarity with medical billing and insurance processes.
- Perform medical assisting duties including rooming patients, measuring and recording vitals, and stress test prep.
- Managed inventory and ordered supplies to ensure adequate stock.
- Clerical duties include copier, fax, filing, typing, ordering office supplies, receiving deliveries.
- Managed patient registration including check in, rescheduling, verifying appointments, co-pay collection and insurance verification.
- Communicated between patients and staff to address and resolve concerns and inquiries.
- Maintained patient flow by communicating arrivals and delays with physicians and staff.
Medical Assistant
Stride
Denver, CO
07.2022 - 08.2023
- Performed phlebotomy and administered medications, supporting effective treatment protocols.
- Collected lab specimens and conducted tests, aiding in timely and accurate diagnosis.
- Delivered comprehensive patient care through vital signs monitoring, specimen collection, and medication administration while maintaining strict medical protocols and documentation standards.
- Coordinated seamless patient flow by managing appointments, conducting pre-examination procedures, and assisting physicians during medical examinations.
- Executed clinical procedures including wound care, and vaccinations while ensuring compliance with healthcare regulations and safety standards.
- Facilitated effective patient communication by explaining treatment procedures, documenting medical histories, and addressing inquiries with empathy and professionalism.
- Maintained sterile environment through proper instrument sterilization, laboratory specimen handling, and implementation of infection control protocols.
Member Services/Mortgage Processor/Leader
Westerra Credit Union
Denver, CO
02.2019 - 01.2022
- Accepted retail and commercial deposits, loan payments, and member account withdrawals.
- Assisted members with accessing safety deposit boxes and answering questions.
- Communicated with members to collect needed loan information and passed onto assistant.
- Reviewed files to ensure all required documents were prepared for the processor.
- Verified insurance and employment requirements were met prior to loan closing.
- Managed comprehensive loan file reviews, ensuring compliance with documentation requirements and verification standards for successful mortgage closings.
- Coordinated between members and loan processors to gather critical documentation, validate employment status, and confirm insurance requirements.
Education
Associate of Science - Health Care Administration
Pima Medical Institute
Tucson, AZ05-2025
Medical Assistant - Medical Assistant
Pima Medical Institute
Aurora, CO06-2022
Skills
- Great verbal and written communication skills
- Skilled problem solver
- Teamwork and collaboration
- Leadership and management
- Excellent customer service
- Eligibility and Authorizations, Insurance Verification
- Microsoft Office
- Electronic Health Records (eClinical and Epic)
- Medical Terminology
- Clinical Patient Care including rooming patients, phlebotomy, injections
- Administrative skills include (managing incoming phone calls, data entry, maintaining records, Organization, communication, and time management etc)
- CPT/ICD-10-CM
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
- Document filing
- Conflict resolution
- Reception management
- Patient education
- Verbal and written communication
- Electronic health records
- Phone etiquette
- Healthcare industry
- Patient follow-up
- Queue management
- Clinical data entry
- Medical filing
- Appointment confirmation
- Appointment reminders
- Phone and email etiquette
- Problem-solving
- Money handling
- Patient check-in
- Registration and admissions
- Pre-admission requests
Timeline
Patient Service Representative
Intermountain Healthcare
11.2025 - Current
Surgery Scheduler
Premier Integrated OB/GYN
08.2024 - 08.2025
Medical Assistant
Stride
07.2022 - 08.2023
Member Services/Mortgage Processor/Leader
Westerra Credit Union
02.2019 - 01.2022
Associate of Science - Health Care Administration
Pima Medical Institute
Medical Assistant - Medical Assistant
Pima Medical Institute