Lauren Wojcuich
Citizens Bank
Lakewood,OH
22
years of professional experience
Motivated banking professional with over 20 years of experience, fueled with a strong commitment to quality customer service coupled with superb communication skills for high achievement. Builds customer loyalty by effectively resolving concerns and quickly onboarding new customers. Team Leadership approach to prospecting and excellent cash flow conversations has led to continued top performances in the Payments field. Virtually and in person facilitates training, coaching and further development of Bankers, Development Program Associates and other Payment Specialists.
Work History
Treasury Sales Specialist
5 Years 7 Months- Virtually and in person, showcases product features to customers and discussed technical details to overcome objections and lock in sales.
- Participates in implementation and on boarding projects for process improvement and new CM project launches
- Advised, sold and configured Cash Management solutions in single and multiple transaction which resulted in over increase in revenue and advanced relationships.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built rapport with customers and assessed needs to make product recommendations and upsell. Focused on the trusted advisor approach for domestic and international transactions.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Provided first-rate service to all customers and potential customers.
- Creates training skill builds for partners
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Motivated and trained new team members to meet and exceed sales goals through positive reinforcement, advanced product training, and continuing skill build sessions.
Treasury Management Officer
11 Years 4 Months- Current book of business clients is over 150+ with Prospects from East Cleveland through Norwalk/Sandusky including all Greater West Cleveland territories.
- Increased baseline revenue 10% year over year with new product implementations, greater utilization of current product sets and seamless onboarding of prospects.
- Takes on a Leadership role within the Business Banking team, mentoring new bankers, interns and Development Program Associates. Developing training materials and coaching in field on the evolved cash flow conversations with a focus on Payment Solutions.
- Proactive calling approach to perform client account reviews and uncover unconsidered needs which demonstrates my commitment to the client relationship and internal partners.
- Collaborates with TM Product, TM Pricing and all partners to create an optimal client experience.
- Seeks and executes efficiencies with the current sales process, manages risk, and client focus contributes to my overall success.
Treasury Management Officer
4 Years 9 Months- Partnered with Realtionship Managers to achieve top results as both a Commercial TMO and Commercial TMO Sales Associates.
- Developed a team of Treasury Management Sales Associates to manage the day to day product implmentation needs of customers and prospects.
- Secured Credit Officer-responsible for book of clients ($10 Million to $50 Million in Annual Sales Size with Borrowing Base Lending including Full Dominan funds clients.
- Home Equity Line of Credit Associate-asssited in Home Equity Due Diligence, loan review, quality control and booking.
Education
Bachelor of Science - Sociology
Skills
Team Leadership
Proactive Communication
Positive and Approachable
Adaptable and Seeks Efficiencies
Client Management and Retention
Payment Risk Management
Cross Sales Identifier and Collaborator
Inclusive and Strong Partnership
Continuous Payment Solutions Skill Build
Accomplishments
- Sales Results are consistently 125% over annual revenue production goals
- Circle of Excellence Winner in 2019, 2016, and 2013 as Top TMO at PNC Bank
- Excel Winner 2008 at National City Bank
Timeline
Treasury Sales Specialist
Citizens Bank
03.2021 - CurrentRead More
Treasury Management Officer
PNC Bank
11.2009 - 03.2021Read More
Treasury Management Officer
National City Bank
02.2005 - 11.2009Read More
Ohio University
Bachelor of Science from Sociology
Read More