Lauren Wrigley
Flowery Branch,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Estimator/ Receptionist
OTM Moving & Storage
03.2024 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Waitress
Beachside Diner
02.2020 - 02.2024
- Streamlined opening, closing, and shift change procedures to maintain operational efficiency.
- Trained new waitstaff on proper food handling, customer service, and safety procedures.
- Facilitated complete transactions through payment collection and receipt issuance.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Facial Specialist, Lash Artist
St.Augustine Lashes & Spa
09.2021 - 10.2022
- Sanitized and sterilized equipment and station according to state laws.
- Educated customers on proper aftercare to maintain quality and cleanliness of eyelashes.
- Designed eyelash treatments based on client requests and styles.
- Asked open-ended questions to understand customer needs and style.
- Explained appointment process and answered customer questions.
- Completed appointment sessions by placing under-eye collagen patches, applying primer and attaching extensions with glue.
- Generated new clients using referral program.
- Informed customers of introductory pricing and current promotions to boost sales.
- Instructed clients to remove eye makeup for appointments for clean lashes and effective results.
- Performed eyelash tinting and eyebrow services.
Customer Service Representative
Winn Dixie
07.2014 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Host/Food Runner
Al’s Pizza
05.2012 - 07.2014
Education
Esthetician - Skin Care
Aveda Institute
Jacksonville08.2021
Dental Assistant - Dental Assisting
First Coast Technical College
Saint Augustine, FL08.2015
Skills
- LED light therapy
- Microdermabrasion treatments
- Sanitization
- Superior attention to detail
- Consultations
- Social skills
- Eyebrow and lash tinting
- Chemical facial peels
- Dermalogica
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Team collaboration
- Sales techniques
- Critical thinking
- Conflict resolution
Certification
Esthetician certification
Dental Assistant Certification
Timeline
Estimator/ Receptionist
OTM Moving & Storage
03.2024 - Current
Facial Specialist, Lash Artist
St.Augustine Lashes & Spa
09.2021 - 10.2022
Waitress
Beachside Diner
02.2020 - 02.2024
Customer Service Representative
Winn Dixie
07.2014 - 09.2021
Host/Food Runner
Al’s Pizza
05.2012 - 07.2014
Esthetician - Skin Care
Aveda Institute
Esthetician certification
Dental Assistant Certification
Dental Assistant - Dental Assisting
First Coast Technical College
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