Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Zamborsky

Westlake,OH

Summary

Detail-oriented and reliable team player with 19 years of restaurant and customer service experience. Dedicated to driving performance and promoting organizational efficiency. Strong leader and problem-solver committed to streamlining operations, decreasing costs, and positively impacting company success through independent decision-making and sound judgment. Collaborative approach fosters an engaged, empowering work culture while handling multiple tasks effectively in fast-paced environments. Proactive in identifying and addressing issues to optimize processes and support team objectives.

Overview

19
19
years of professional experience

Work History

Senior Manager

P.F. Chang's Bistro
07.2019 - 02.2022
  • Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
  • Developed and implemented process improvements, resulting in streamlined workflows and enhanced productivity.
  • Mentored junior managers, fostering skill development and promoting a culture of continuous improvement.
  • Analyzed market trends to inform strategic decisions and align team objectives with organizational goals.
  • Advanced several level, including into management, across a short few years.
  • Streamlined inventory management processes to enhance accuracy and reduce discrepancies.

Food Server And Banquet Coordinator

McCormick And Schmick's
03.2018 - 04.2019
  • Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
  • Prepared invoices for customers and delivered at the end of event.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Trained incoming servers, banquet servers and cocktails servers.
  • Handled large quantity of tables while providing excellent customer service, sometimes while training or setting up banquet events.


Food Server and Expediter

The Cheesecake Factory
01.2011 - 02.2018
  • Arrived early on weekends to set up brunch.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • In charge of ensuring guest satisfaction high level visiting executives.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerance.
  • Resolved guest complaints promptly, demonstrating strong problem-solving skills to retain customer loyalty.

Food Server And Food Expeditor

Buffalo Wild Wings
06.2010 - 12.2010
  • Illustrated knowledge of menu and service offerings to ensure guest satisfaction
  • Coordinated service for food runners and other kitchen staff
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
  • Re-stocked, organized and arranged service and food stations
  • Prepared dining and serving areas by setting up tables and counters
  • Provided excellent customer service on busy nights, ensuring that food and drinks were taken out in a timely manner

Food Server And To-Go Specialist

Romano's Macaroni Grill
06.2009 - 06.2010
  • Planned and executed off site catering orders
  • Trained incoming to-go specialist on food safety and daily routine
  • Inventoried food supplies to determine needs and replenish stations
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes

Education

High School Diploma -

Carson City High School

Skills

  • Strong work ethic
  • Dependable team contributor
  • Goal-oriented planning
  • Resource allocation management
  • Analytical problem-solving
  • Cross-departmental collaboration
  • Shelf inventory conduction and control
  • Customer service expertise
  • Strong adherence to sanitation protocols

References

  • James Borton (916) 384-6007
  • Barry Howell (925) 889-1600
  • Josh Aslaksen (440) 396-3743

Timeline

Senior Manager

P.F. Chang's Bistro
07.2019 - 02.2022

Food Server And Banquet Coordinator

McCormick And Schmick's
03.2018 - 04.2019

Food Server and Expediter

The Cheesecake Factory
01.2011 - 02.2018

Food Server And Food Expeditor

Buffalo Wild Wings
06.2010 - 12.2010

Food Server And To-Go Specialist

Romano's Macaroni Grill
06.2009 - 06.2010

High School Diploma -

Carson City High School

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Lauren Zamborsky