Lauren Zamborsky
Westlake,OH
Summary
Detail-oriented and reliable team player with 19 years of restaurant and customer service experience. Dedicated to driving performance and promoting organizational efficiency. Strong leader and problem-solver committed to streamlining operations, decreasing costs, and positively impacting company success through independent decision-making and sound judgment. Collaborative approach fosters an engaged, empowering work culture while handling multiple tasks effectively in fast-paced environments. Proactive in identifying and addressing issues to optimize processes and support team objectives.
Overview
19
19
years of professional experience
Work History
Senior Manager
P.F. Chang's Bistro
Roseville, CA
07.2019 - 02.2022
- Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
- Developed and implemented process improvements, resulting in streamlined workflows and enhanced productivity.
- Mentored junior managers, fostering skill development and promoting a culture of continuous improvement.
- Analyzed market trends to inform strategic decisions and align team objectives with organizational goals.
- Advanced several level, including into management, across a short few years.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
Food Server And Banquet Coordinator
McCormick And Schmick's
Roseville, CA
03.2018 - 04.2019
- Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
- Prepared invoices for customers and delivered at the end of event.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Trained incoming servers, banquet servers and cocktails servers.
- Handled large quantity of tables while providing excellent customer service, sometimes while training or setting up banquet events.
Food Server and Expediter
The Cheesecake Factory
Roseville, CA
01.2011 - 02.2018
- Arrived early on weekends to set up brunch.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- In charge of ensuring guest satisfaction high level visiting executives.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerance.
- Resolved guest complaints promptly, demonstrating strong problem-solving skills to retain customer loyalty.
Food Server And Food Expeditor
Buffalo Wild Wings
Irvine, CA
06.2010 - 12.2010
- Illustrated knowledge of menu and service offerings to ensure guest satisfaction
- Coordinated service for food runners and other kitchen staff
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
- Re-stocked, organized and arranged service and food stations
- Prepared dining and serving areas by setting up tables and counters
- Provided excellent customer service on busy nights, ensuring that food and drinks were taken out in a timely manner
Food Server And To-Go Specialist
Romano's Macaroni Grill
Aliso Viejo, CA
06.2009 - 06.2010
- Planned and executed off site catering orders
- Trained incoming to-go specialist on food safety and daily routine
- Inventoried food supplies to determine needs and replenish stations
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes
Education
High School Diploma -
Carson City High School
Skills
- Strong work ethic
- Dependable team contributor
- Goal-oriented planning
- Resource allocation management
- Analytical problem-solving
- Cross-departmental collaboration
- Shelf inventory conduction and control
- Customer service expertise
- Strong adherence to sanitation protocols
References
- James Borton (916) 384-6007
- Barry Howell (925) 889-1600
- Josh Aslaksen (440) 396-3743
Timeline
Senior Manager
P.F. Chang's Bistro
07.2019 - 02.2022
Food Server And Banquet Coordinator
McCormick And Schmick's
03.2018 - 04.2019
Food Server and Expediter
The Cheesecake Factory
01.2011 - 02.2018
Food Server And Food Expeditor
Buffalo Wild Wings
06.2010 - 12.2010
Food Server And To-Go Specialist
Romano's Macaroni Grill
06.2009 - 06.2010
High School Diploma -
Carson City High School