Kevin Arjoonsingh
BJ's Restaurant & Brewhouse
Orlando,FL
9
years of professional experience
Results-driven Senior Manager with expertise in operations management, guest engagement, and team leadership. Known for enhancing guest satisfaction and team performance through strategic planning and effective training initiatives.
Work History
Senior Manager
4 Years 6 Months- Led training programs to enhance team performance and service quality.
- Developed strategic marketing initiatives to increase customer engagement and brand loyalty.
- Implemented cost control measures, optimizing inventory management processes.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Provided strong leadership to enhance team productivity and morale.
- Enhanced guest satisfaction through proactive problem-solving and feedback analysis initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operational strategies and maximize business success.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Maintained updated inventory of alcoholic beverages and serving supplies.
Server
3 Years 7 Months- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Developed menu knowledge to provide informed recommendations, boosting sales through upselling techniques.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Improved dining experience by providing prompt, attentive service to guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Arts - Business Management
Skills
Operations management
Strategic planning
Budget oversight
Team collaboration
Team coordination
Documentation and reporting
Team leadership
Guest engagement
Exceptional customer service
Operational excellence
Strong work ethic
Sanitation practices
Timeline
Senior Manager
BJ's Restaurant & Brewhouse
02.2022 - CurrentRead More
Server
BJ's Restaurant & Brewhouse
06.2017 - 01.2021Read More
University of Central Florida
Bachelor of Arts from Business Management
Read More