Summary
Work History
Education
Skills
Accomplishments
Timeline
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Lauren A. Lee

Southfield,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Freelancer

Self-employeed
2016 - Current
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Optimized project efficiency by creating and implementing effective task management strategies.
  • Increased revenue through successful marketing campaigns for various clients.
  • Strengthened client relationships with consistent communication and timely project updates.

Inside Sales Representative

HomeAdvisor
2022 - 2023
  • Answered customers' questions regarding products, prices and availability.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Created and updated customer accounts with relevant information.
  • Set up new accounts, established customer credit, and set up payment methods.

JR. Processor

Sistar Mortgage Company
2021 - 2022
  • Obtaining requires documentation for loans
  • Client communication
  • Reviewing files to ensure conditions have been fulfilled
  • Working in a team oriented environment
  • Utilizing time management skills
  • Keeping organized notes warranting effectiveness
  • Schedule loans to close

Clerical/Office manager

Companion Plus Care LLC
2019 - 2020
  • Communication between internal and external staff
  • Reviewing and approving supply requisitions
  • Word processing and typing
  • Sorting and filing
  • Record keeping
  • Photocopying and collating
  • Scheduling appointments
  • Customer service regulation and communication

Operations Manager

Signal 88 Security
2019 - 2020
  • New hire recruitment
  • Oversee advised activities improving services
  • Generate plan of action
  • Perform other tasks when assigned

Sales Representative

Golling Toyota
2018 - 2018
  • Vehicle sales
  • Appointments
  • Served consumers to meet their needs
  • Completed paperwork
  • Gathered financing applications

Education

Associate of Applied Science - Mental Health Services

Oakland Community College
Royal Oak, MI

High School Diploma -

Arts Academy In The Woods
Fraser, MI
06.2015

Skills

  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Document Conversion
  • Telephone Management
  • Microsoft Exchange
  • Complaint Response
  • Attention to Detail
  • Technical Proficiency
  • Crisis Management

Accomplishments

  • Mosaic Youth Theatre of Detroit
  • Deans List
  • Supervised team of 200+ staff members.

Timeline

Freelancer

Self-employeed
2016 - Current

Inside Sales Representative

HomeAdvisor
2022 - 2023

JR. Processor

Sistar Mortgage Company
2021 - 2022

Clerical/Office manager

Companion Plus Care LLC
2019 - 2020

Operations Manager

Signal 88 Security
2019 - 2020

Sales Representative

Golling Toyota
2018 - 2018

Associate of Applied Science - Mental Health Services

Oakland Community College

High School Diploma -

Arts Academy In The Woods

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Lauren A. Lee