Lauren A. Smith
Oviedo,Florida
Summary
Objective: With a talent in visual arts, combined with unparalleled skills in customer relations, task prioritization and time management, aspirations are to directly and efficiently address customer concerns with poise, warmth and respect. To develop proactive solutions and implement corrections expeditiously. Proficient in customer service management software with expertise in related roles.
Overview
5
5
years of professional experience
Work History
Virtual Assistant/Student Mentor (Part-Time)
A Human Touch-Comprehensive Services For Students
Hollywood , Florida
06.2014 - Current
- Managed more than 50 electronic and paper filing activities per day
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Answered and screened calls to provide information, schedule appointments and take detailed messages
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Performed art expression activities with students who were challenged with emotional/behavioral disabilities.
- Enhanced program development through actively assisting administrators in providing creative field trips and exhibits for students.
Customer Service Representative
Goldman Sachs Bank
Orlando , FL
10.2020 - 03.2021
- Promoted to position for Goldman Sachs (After tax season concluded with H&R Block Department)
- Financial institution for Apple Card Servicing: (Two positions - Servicing and Collections)
- Customer Care: Reviewing over 20 Account transactions and statements per day, credit limit increases and decreases, converting installments when necessary, initiating transaction disputes, disclosing monthly balance information; scheduling payments.
Support Agent
H&R Block, Concentrix
Orlando , FL
09.2020 - 12.2020
- Collections: 15-20 Inbound and outbound calls per day; Contacting customers to inform them of their total balance due, documenting hardship and unemployment, if disclosed
- Offering payment programs on fixed schedule which would help bring customer’s account current again
- Charging off and closing accounts
- Customer Service (chat support)
- Online Chat - Access to all clients’ tax forms via H&R Block site
- Tasks also included educating clients through tax filing process, answering general questions, and using resources such as KANA and H&R Block’s help center/glossary to further assist
- Computer Skills: Knowledgeable of Microsoft Programs; Completed on-line course using Plato Web., Florida Virtual Schools, etc.
Education
Biology, Visual Art
Valencia Community College
Broward College
Fort Lauderdale, FLHigh School Diploma -
Everglades High School
Miramar, FL05.2016
Skills
- Strong Organizational Skills
- Appointment Coordination
- Schedule Management
- Database and Client Management Systems
- Administrative support
- Administrative writing
Timeline
Customer Service Representative
Goldman Sachs Bank
10.2020 - 03.2021
Support Agent
H&R Block, Concentrix
09.2020 - 12.2020
Virtual Assistant/Student Mentor (Part-Time)
A Human Touch-Comprehensive Services For Students
06.2014 - Current
Biology, Visual Art
Valencia Community College
Broward College
High School Diploma -
Everglades High School
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