Laurence Cuocci
Long Beach,NY
Summary
Dynamic professional with a robust background in sales and counseling, notably as a Primary Counselor at Victory Recovery Partners. Excelled in business-to-business sales and person-to-person skills, achieving top telemarketer status at CSB Home Improvement. Skilled in Salesforce and management, adept at driving growth and nurturing client relationships. Proven track record of surpassing targets and mentoring teams for success.
Overview
33
33
years of professional experience
Work History
P/T Phone Sales Representative
ADSLGroup
Valley Stream, NY
07.2024 - Current
- Cold-Calling acquiring New Leads & Quotes from Steel Fabrication Companies
Primary Counselor
Victory Recovery Partners
Hempstead, NY
04.2023 - 03.2024
- Primary Counselor for 25 patients, 4 Clinic Groups, including one in Spanish
- Individual Counseling Sessions, Recovery Group Sessions
- Communicating with Parole, Probation, and Treatment Court
- Created Treatment plans, scheduling, Progress and Contact Notes, Created monthly Progress reports, drafted Lawyers letters
- Attended Weekly Group Conferences, Case Conferences and Supervision
Customer Service
Pro Quality Home Improvement
West Babylon, NY
10.2022 - 12.2022
- Initiated Cold-Calls setting appointments for sales
Primary Counselor
Revcore Recovery Treatment Center
Jackson Heights, NY
04.2021 - 12.2021
- Primary Counselor for 22 patients, managed approximately 200 patients
- Conducted Intakes, Individual Counseling Sessions, Recovery Group Sessions
- Handled Coordination of care, Crisis Intervention, updated patient’s Treatment Plans
- Tabulated work in spreadsheets, attended Staff Meetings, and Case Conferences
Customer Service
CSB Home Improvement
Bellmore, NY
03.2017 - 04.2021
- Initiated Cold-Calls & serviced existing customers
- Successfully overcame customers’ initial unwillingness and negativity and nurtured their innate optimism, resulting in positive outcomes and sales
- Consistently ranked one of their top telemarketers for over 4 years
Lead Generator/Sales
LICWS-Long Island Clean Water Service
Plainview, NY
10.2016 - 03.2017
- Acquired in-person leads, set appointments, tested water in customers’ homes, sold water purification systems, Customer Service
Field Trainer & Inside Lead Generator
NRG Home Solar
Bohemia, NY
05.2014 - 10.2016
- Acquired customers in-person leads, set appointments
- 08/14 1st place contest winner: Top Lead Generator for most appointments in the Northeast US
- Successfully trained and supervised trainees to become lead generators
Owner
Photography by Larry
Wantagh, NY
01.1992 - 01.2012
- Sales, Photography & Video: Managed and maintained my own photo & video high-end business and freelanced weddings, bar/bat-mitzvahs, corporate events, family portraits; photographing approximately 6,500 events in over twenty-five years
- Supervised staff
- Managed payroll, inventory and supplies, trained personnel
Education
CASAC-T Certificate of Completion - 365 Credit Hours
Molloy College
Rockville Center, NY08.2020
Psychology & Education -
Ashford University
Online01.2011
Liberal Arts -
Brooklyn College
Skills
- MS Suite
- Salesforce
- Google Docs
- Photoshop
- Business-to-Business
- Person-to-Person skills
- Sales
- Budgeting
- Payroll
- Management
References
Beth Kaminsky, Ex-Manager, CSB Home Improvement, 516-782-7500
Timeline
P/T Phone Sales Representative
ADSLGroup
07.2024 - Current
Primary Counselor
Victory Recovery Partners
04.2023 - 03.2024
Customer Service
Pro Quality Home Improvement
10.2022 - 12.2022
Primary Counselor
Revcore Recovery Treatment Center
04.2021 - 12.2021
Customer Service
CSB Home Improvement
03.2017 - 04.2021
Lead Generator/Sales
LICWS-Long Island Clean Water Service
10.2016 - 03.2017
Field Trainer & Inside Lead Generator
NRG Home Solar
05.2014 - 10.2016
Owner
Photography by Larry
01.1992 - 01.2012
CASAC-T Certificate of Completion - 365 Credit Hours
Molloy College
Psychology & Education -
Ashford University
Liberal Arts -
Brooklyn College
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