Francis Laurence De Fiesta
North York,ONTARIO
Summary
Dedicated and experienced Security Professional with over 8 years of tactical security experience, specializing in crisis intervention, threat assessment, conflict de-escalation, and emergency response. Proven leadership skills with experience supervising teams of 10+ security personnel while ensuring compliance with security protocols and operational standards. Strong background in customer service, situational awareness, and managing high-pressure situations with professionalism and sound judgment. Experienced in both unionized and non-unionized environments, with a commitment to public safety, integrity, teamwork, and maintaining a safe and secure environment.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Control Room Supervisor (Data Center)
Securitas
Vaughn, Ontario
03.2024 - Current
- Supervised Securitas control room operations and monitored CCTV, alarms, and access systems.
- Monitored cameras and security systems in Security Operations Center (SOC).
- Implemented established escalation procedures for urgent issues..
- Reviewed SOPs and guided guards in adherence to procedures.
- Compiled shift activity reports and provided to account manager for assessment.
- Performed foot patrols and access control around building.
- Communicated across diverse cultures at client site with professionalism and respect.
- Followed safe work practices and company policies related to job safety, rules, and regulations.
Remote Concierge Senior Supervisor
Stealth Monitoring
Mississauga, Ontario
01.2023 - 01.2024
- Delivered prompt service for property requests, amenities, and guest needs to support guest satisfaction.
- Utilized monitoring center tools to enhance remote concierge operations.
- Tracked employee activity and assigned tasks to meet demand.
- Assisted with audits of specialists against KPI requirements, including call quality, incident reports, and protocol compliance.
- Monitored surveillance feeds and reported suspicious activity for security operations.
- Followed corporate regulations, policies, and procedures to support safety, security, and trust across organization and staff.
- Facilitated recruitment processes and conducted training sessions for new employees.
- Analyzed customer complaints and improved processes to resolve issues.
Monitoring Center Supervisor
Stealth Monitoring
Missisauga, Ontario
09.2019 - 12.2023
- Monitored Detexi, StealthVision, SureView, and Avigilon systems to ensure operational effectiveness.
- Assisted with surveillance oversight across 1000+ commercial and construction sites throughout North America, including UPS, CN Rail, and car dealership locations.
- Coordinated response to identified security events on client sites and contacted appropriate emergency services for verified incidents.
- Ensured accuracy of incident reports and maintained comprehensive client documentation for accountability.
- Prepared detailed reports on equipment damage, property damage, theft, unauthorized persons, and unusual occurrences.
- Provided direction, training, and support to direct reports while adhering to company policies and completing scheduling and KPI reporting.
Security Site Supervisor (Centennial College)
Paladin Security
Scarborough, Ontario
05.2018 - 09.2019
- Ensured public safety and maintained safe, healthy environment for employees and students.
- Monitored building security and team activity through CCTV and foot patrols.
- Coordinated emergency response efforts with clients, police, and first responders to enhance incident management.
- Responded to alarms and general disturbances; completed investigations.
- Coordinated employee schedules to ensure optimal coverage for facility security operations.
- Coordinated staff schedules to ensure adequate coverage for operations. and balanced shift assignments
- Supported timely service responses by assisting site team with assignments.
- Improved employee morale through coaching, training, and relationship management for direct reports.
- Reviewed construction employee performance and applied disciplinary action.
Site Supervisor (Humber College)
Primary Response Security
Etobicoke, Ontario
09.2013 - 05.2018
- Managed facility operations with leadership, best practices, and sound judgment.
- Supported public safety and maintained healthy, safe environment for employees and students.
- Reviewed daily operations issues and implemented corrections to enhance security service quality.
- Coordinated security responses with fire and law enforcement agencies.
- Assessed medical emergencies, bomb threats, and alarms to facilitate timely and effective responses.
- Inspected property for compliance with safety regulations for policy violations using CCTV and personal patrols to verify conditions.
- Prepared detailed reports on equipment damage, property damage, theft, unauthorized persons, and unusual incidents.
Education
High School Diploma -
St. Basil-the-Greath College School
North York07-2011
Skills
- Security operations
- Crisis Intervention and De-Escalation
- Surveillance systems
- Incident management
- Threat assessment
- Emergency response
- Policy compliance
- Training and mentoring
- Staff management
- Team leadership
- Client relations
- Incident management
Certification
- Ontario Security Guard License
- First Aid/CPR Level C
Timeline
Control Room Supervisor (Data Center)
Securitas
03.2024 - Current
Remote Concierge Senior Supervisor
Stealth Monitoring
01.2023 - 01.2024
Monitoring Center Supervisor
Stealth Monitoring
09.2019 - 12.2023
Security Site Supervisor (Centennial College)
Paladin Security
05.2018 - 09.2019
Site Supervisor (Humber College)
Primary Response Security
09.2013 - 05.2018
High School Diploma -
St. Basil-the-Greath College School