Laurence Gaines Jr
Eastpointe,MI
Summary
Hard-working, Goal-oriented Project Superintendent with over 3 years of experience leading residential, commercial and multi-family projects. Knowledgeable about new construction, remodeling and restorations. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Project Superintendent
Emergency Response Services Inc
Warren, MI
03.2019 - Current
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
- Continuously inspected job sites for observation of safety protocols by staff and subcontractors.
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Monitored supply levels and identified cost-effective materials to reduce project expenses.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery.
- Inspected damaged properties and contents to prepare job action plan.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Millwork Sales Specialist
Lowes Home Improvment
Warren, MI
04.2016 - 03.2019
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in doors and windows
Tool Rental / Millwork Department Supervisor
Home Depot
Chesterfield, MI
01.2015 - 04.2016
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Provided sales feedback to management to address concerns in sales reports.
- Managed a team of employees, delegated tasks and held each employee accountable for completing assignments.
- Tracked and prioritized work orders to meet daily production requirements
- Trained new employees on overall company and department-specific policies and procedures.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
Project Specialist Exteriors, Commercial Sales Specialist, Millwork Sales Specialist
Lowes Home Improvement
Harper Woods, MI
01.2003 - 01.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained records related to sales, returns and inventory availability.
Education
High School Diploma -
Laker High School
Pigeon, MI05.2001
Residential Construction & Residential Wiring
Huron Area Tech Center
Bad Axe, MI05.2001
Business management
Macomb Community College
Warren, MIResidential Construction
Delta College
Bay City, MISkills
- Subcontractor coordination and oversight
- Project Safety
- Budgetary Controls
- Project Scope Understanding
- Construction Protocols and Standards
- Quality control
- Effective written and verbal communication
- Reading blueprints
- OSHA compliance
- Building, demolition and renovation
- Project Scheduling
- Management
- Knowledgeable in construction safety
- Estimating
- Subcontractor management
Timeline
Project Superintendent
Emergency Response Services Inc
03.2019 - Current
Millwork Sales Specialist
Lowes Home Improvment
04.2016 - 03.2019
Tool Rental / Millwork Department Supervisor
Home Depot
01.2015 - 04.2016
Project Specialist Exteriors, Commercial Sales Specialist, Millwork Sales Specialist
Lowes Home Improvement
01.2003 - 01.2014
High School Diploma -
Laker High School
Residential Construction & Residential Wiring
Huron Area Tech Center
Business management
Macomb Community College
Residential Construction
Delta College
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