Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurence Gardea

El Paso

Summary

Professional support specialist with proven track record in delivering high-quality customer interactions and efficient problem resolution. Skilled in active listening, clear communication, and multitasking within fast-paced environments. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability and flexibility in meeting changing needs.

Overview

7
7
years of professional experience

Work History

Chat Support Representative

Spectrum
04.2023 - Current
  • - Support customers with billing, mobile plans, and service-related issues
  • - Handle complaints and resolve conflicts regarding price changes, account concerns and company changes.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.

Online Order Fulfillment Associate

Walmart
09.2021 - 04.2023
  • - Picked, organized, and staged customer orders for pickup or delivery
  • - Maintained accuracy under high order volume and tight timeframes
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.

Various Roles

Cheddars Scratch Kitchen
09.2018 - 08.2021
  • - Delivered high-quality customer service in multiple fast-paced front-of-house roles
  • - Took and prepared to-go orders, managed dining flow, and supported kitchen expo line
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Montwood High School
01.2019

Skills

  • - Policy interpretation & enforcement support
  • - Conflict resolution & de-escalation
  • - Accurate documentation & reporting
  • - Customer communication (chat & face-to-face)
  • - Basic legal understanding (Law I & II)
  • - Strong attention to detail
  • - Multitasking in fast-paced environments
  • - Adaptable, self-motivated, and team-oriented

Timeline

Chat Support Representative

Spectrum
04.2023 - Current

Online Order Fulfillment Associate

Walmart
09.2021 - 04.2023

Various Roles

Cheddars Scratch Kitchen
09.2018 - 08.2021

High School Diploma -

Montwood High School

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