Summary
Overview
Work History
Education
Skills
Musician
Timeline
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Laurence Greene

Jacksonville

Summary

Currently enrolled at Florida State College at Jacksonville as a IT security major, I seek to enhance my hands-on skills and have the desire to learn as much as I can. I have strong communication and listening skills, and while my job experience mainly stems in retail, I wish to get into the IT field.

Overview

2
2
years of professional experience

Work History

Sales Associate

Best Buy
04.2023 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.


Sales Associate

Kohls Department Store
07.2022 - 03.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Associate of Science - IT Security

Florida State College At Jacksonville
Jacksonville, FL
05.2025

Skills

  • Teamwork and Collaboration
  • Problem-solving skills
  • Listening Skills
  • Conflict Resolution
  • Sales Training
  • Excellent Written and Verbal Communication

Musician

I play multiple instruments including guitar, violin, clarient, drums, and piano

Timeline

Sales Associate

Best Buy
04.2023 - Current

Sales Associate

Kohls Department Store
07.2022 - 03.2023

Associate of Science - IT Security

Florida State College At Jacksonville

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Laurence Greene