Summary
Overview
Work History
Education
Skills
Timeline
Lauren Cool

Lauren Cool

Port St. Lucie,FL

Summary

Dedicated Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Psychology Trainee

Nova Southeastern University
08.2013 - 12.2013

Anxiety Treatment Center - Psychology Services Center

  • Provided assessments and used motivational interviewing style to provide evidence based cognitive-behavioral interventions for clients with anxiety disorders.

Neurological Assessment Center - Psychology Services Center

  • Administer, score, and report full test battery for evaluation of intelligence, personality, and neurological dysfunction for children and adults using wide range of neuropsychological tests.

Graduate Teaching Assistant

Nova Southeastern University
Fort Lauderdale, FL
08.2013 - 12.2013
  • Course: Survey of Developmental Disabilities
  • Reviewed class discussion postings and graded exams and assessments to evaluate student learning and provide feedback on performance.

Graduate Research Assistant

Nova Southeastern University
Fort Lauderdale, FL
09.2011 - 12.2013

Center for Psychological Studies

  • Coded and input survey data into excel spreadsheets for Trauma Research Integration Program (TRIP).
  • Trauma Resolution and Integration Program (TRIP), Created a profile of childhood sexual abuse survivors for the Multidimensional Inventory of Dissociation (MID) and maintained a participant database.

Substitute Teacher

Morningside Academy
03.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Real Estate Agent

EXIT Right Realty
09.2020 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Lead Teacher

Bright Star Kid Care
Tallahassee, FL
01.2010 - 08.2011
  • Created weekly lesson plans and implemented different daily activities to enhance overall development and growth of every student.
  • Administered developmental progress assessments and communicated frequently with parents about student growth and progress.

Practicum Student

Human Services Center, Florida State University
Tallahassee, FL
01.2011 - 04.2011
  • Completed biopsychosocial reports and provided evidence based cognitive-behavioral therapy with adults.

Research Assistant

Florida State University
Tallahassee, FL
01.2010 - 04.2010
  • Administered computer based assessments examining how the emotionality of language impacts memory recall, coded responses, input data into database.

Telephone Interviewer

Oppenheim Research
Tallahassee, FL
08.2008 - 02.2010
  • Conducted public-opinion polling, customer-satisfaction surveys and targeted survey research via outbound calls.

Research Assistant

Florida State University
Tallahassee, FL
05.2009 - 12.2009
  • Visited several Leon County preschools to administer a battery of tests assessing preschool behavior and early reading skills, coded responses, entered data into database.

Customer Service Representative

Aegis Communications Group, Inc
Port Saint Lucie, FL
03.2005 - 05.2008
  • Engaged in telephone based customer service and sales; upsold and cross-sold products and services.

Education

Master of Science - Clinical Psychology

Nova Southeastern University, Fort Lauderdale, FL
08.2011 - 06.2013

Bachelor of Science - Psychology, Child Development.

Florida State University, Tallahassee, FL
06.2008 - 06.2010

Cum Laude

Skills

  • Organization
  • Time Management
  • Data Collection & Analysis
  • Screening Processes
  • Written & Verbal Communication
  • Interview Techniques
  • Treatment Planning
  • Group Dynamics
  • Educational Enrichment
  • Lesson Implementation
  • Market Research

Timeline

Substitute Teacher - Morningside Academy
03.2023 - Current
Real Estate Agent - EXIT Right Realty
09.2020 - Current
Psychology Trainee - Nova Southeastern University
08.2013 - 12.2013
Graduate Teaching Assistant - Nova Southeastern University
08.2013 - 12.2013
Graduate Research Assistant - Nova Southeastern University
09.2011 - 12.2013
Nova Southeastern University - Master of Science, Clinical Psychology
08.2011 - 06.2013
Practicum Student - Human Services Center, Florida State University
01.2011 - 04.2011
Lead Teacher - Bright Star Kid Care
01.2010 - 08.2011
Research Assistant - Florida State University
01.2010 - 04.2010
Research Assistant - Florida State University
05.2009 - 12.2009
Telephone Interviewer - Oppenheim Research
08.2008 - 02.2010
Florida State University - Bachelor of Science, Psychology, Child Development.
06.2008 - 06.2010
Customer Service Representative - Aegis Communications Group, Inc
03.2005 - 05.2008
Lauren Cool