Summary
Overview
Work History
Education
Skills
Timeline
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Lauren L. Payne

Customer Service
Carrollton,GA

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Energetic, personal shopper bringing experience in retail product sales. Maintains current insight on market trends and customer preferences to boost sales. Open and clear communicator skillful in resolving conflicts and completing purchases.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

OPD

Walmart
Carrollton, GA
05.2021 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Maximized efficiency by scanning items quickly and completing as many as 12 orders per hour.

Cashier

BP
Carrollton, GA
06.2019 - 03.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Processed customer refunds and exchanges according to established guidelines.
  • Greeted customers entering store and responded promptly to customer needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Central High School
Carrollton, GA
08.2015 - 05.2019

Associate of Applied Science - Cosmetology Education

West Georgia Technical College
La Grange, GA
08.2021 - 12.2022

Skills

    Problem-Solving

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Timeline

Associate of Applied Science - Cosmetology Education

West Georgia Technical College
08.2021 - 12.2022

OPD

Walmart
05.2021 - Current

Cashier

BP
06.2019 - 03.2021

Central High School
08.2015 - 05.2019

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Lauren L. Payne Customer Service