Lauren Basconcillo
Tracy,CA
Summary
Adept Medical Coordinator with a proven track record at Potozkin & Ellis Dermatology & Aesthetics, excelling in interdepartmental communication and insurance verification. Demonstrated ability to maintain patient confidentiality and records, enhancing patient care and streamlining billing processes. Skilled in fostering relationships with healthcare providers, showcasing flexibility and a commitment to excellence in patient coordination.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Coordinator
Potozkin & Ellis Dermatology & Aesthetics
Danville, California
03.2022 - Current
- Maintained awareness of government regulations, health insurance changes and financing options.
- Established solid relations with leadership and staff by attending full staff meetings and coordinating interdepartmental information exchanges.
- Developed and maintained patient records, including medical histories, reports and examination results.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Facilitated communication between patients, families and healthcare providers.
- Ensured that all necessary paperwork was completed for insurance claims and reimbursements.
- Managed incoming calls from patients regarding their medical needs or concerns.
Patient Care Coordinator
Vibrant Care Rehabilitation
Tracy, California
04.2019 - 01.2022
- Established strong work network by building professional relationships with physicians and fellow employees.
- Completed insurance verifications and claim forms for patient intake and processing.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Obtained informed consent and payment documentation from patients and filed in system.
- Demonstrated flexibility during changes to patient care practice.
- Compiled and maintained medical charts and reports in complex digital databases.
- Received and routed care team messages and documents to appropriate staff.
Office Manager
Redwood Shores Endodontics
Redwood Shores, California
06.2018 - 06.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responded to customer inquiries via phone or email in a professional manner.
- Used judgment and initiative in handling confidential matters and requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted in recruiting, onboarding and training new employees.
- Provided administrative support to management team including preparing reports and presentations.
Health Club Associate
Reach Fitness
Redwood Shores, California
01.2014 - 05.2018
- Handled financial transactions, including membership sales, renewals, and POS purchases.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Provided information on class schedules, pricing plans, and available services.
- Utilized gym management software for scheduling and database maintenance.
- Monitored fitness room to direct smooth flow of patrons through exercise circuits.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Processed new memberships, renewals, and guest passes.
- Balanced cash register tills at the end of each shift according to company standards.
Education
Bachelor of Science - Kinesiology
San Francisco State University
San Francisco, CA05-2018
High School Diploma -
Mercy Highschool
San Francisco, CA05-2008
Skills
- Insurance verification
- Interdepartmental communication
- Patient confidentiality
- Medical billing and ledger
- Maintaining patient records
- Appointment scheduling
Certification
- Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR) certified
Timeline
Medical Coordinator
Potozkin & Ellis Dermatology & Aesthetics
03.2022 - Current
Patient Care Coordinator
Vibrant Care Rehabilitation
04.2019 - 01.2022
Office Manager
Redwood Shores Endodontics
06.2018 - 06.2019
Health Club Associate
Reach Fitness
01.2014 - 05.2018
- Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR) certified
Bachelor of Science - Kinesiology
San Francisco State University
High School Diploma -
Mercy Highschool
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