Lauren Pilahi Monterrosa
Las Vegas,NV
Summary
Compassionate Patient Care Technician with strong skills in patient observation, emergency response, and infection control. Committed to enhancing patient experiences through effective communication and collaboration within healthcare teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Fresenius Medical Care NA
South Rainbow 4290
06.2022 - Current
- Monitored vital signs and reported changes to nursing staff.
- Collaborated with healthcare team to develop patient-centered care plans.
- Educated patients on treatment processes and health management strategies.
- Assisted with Vascular Management and the importance of having a fistula or graft compared to a CVC.
- Coordinated weekly lab appointments for patients, facilitating timely access to diagnostic services.
- Ensured cleanliness and organization of patient care areas to enhance patient comfort and safety.
- Documented patient information accurately in electronic health records systems.
- Built strong relationships with colleagues to cultivate a collaborative work environment focused on effective teamwork.
Patient Care Technician
Fresenius Medical Care NA
North East Las Vegas
08.2021 - 06.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, improving overall efficiency and supporting timely patient care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their time on Dialysis.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Documented patient information accurately in electronic health records systems.
- Implemented process improvements to streamline patient services and optimize workflow.
- Maintained clean, organized, and well-stocked areas to enhance patient experience and comfort.
- Began career as PCT in healthcare setting.
Sales Manager
Walmart
Las Vegas, NV
09.2013 - 08.2021
- Resolved customer relations issues promptly, fostering client satisfaction and loyalty.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led teams in organizing and maintaining store cleanliness, enhancing customer experience and operational efficiency.
- Organized group projects and strategic planning through seasonal transitions
Education
High School Diploma -
Academy For Individual Study
Las Vegas, NVSkills
- CPR certification
- Patient observation
- Infection control standards
- Emergency response
- Time management
- Calm under stress
- Active listening
Certification
CCHT,
CPR,
Lab License
Timeline
Patient Care Technician
Fresenius Medical Care NA
06.2022 - Current
Patient Care Technician
Fresenius Medical Care NA
08.2021 - 06.2022
Sales Manager
Walmart
09.2013 - 08.2021
High School Diploma -
Academy For Individual Study