Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
References
Timeline
Generic

Lauren Schnell

Valley,NE

Summary

Skillfully direct and motivate customer service personnel in successful strategies to manage experience and increase efficiency. Excel in fast-paced environments with multi-tasking, problem-solving, team leadership and mentoring skills. Hands-on experience with brand and social media marketing with advanced creativity and event planning. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls with professionalism.

Overview

1
1
year of professional experience

Work History

Server

Early Bird Cafe
Omaha, NE
02.2025 - Current
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Stayed informed about daily specials, new menu items, promotions.
  • Followed health and safety guidelines when preparing and serving food products.
  • Assisted in training new servers.

Server

Double Zero Pizza
Elkhorn, NE
09.2024 - Current
  • Managed customer orders accurately using point-of-sale systems.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Delivered high-quality service to customers in a fast-paced dining environment.
  • Provided exceptional service to a high volume of daily customers.

Customer Service Coordinator/ Women's Coordinator

TJ Maxx, TJX Companies
Gretna, NE
05.2024 - 01.2025
  • Coordinated customer inquiries and resolved issues efficiently and professionally.
  • Trained new staff in customer service standards and operational workflows.
  • Developed and maintained positive relationships with customers through effective communication.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Education

Bachelor of Science - Business of Administration

University of Nebraska At Omaha
Omaha, NE

Some College (No Degree) - Business Administration And Management

University of South Dakota
Vermillion, SD

Skills

  • Customer service, Customer satisfaction
  • Social Media/ Event Marketing
  • Team building and training
  • Time/ Project management
  • Business communication
  • Conflict resolution
  • Critical and ethical thinking skills
  • Market analysis, Money management

Accomplishments

  • National Honors Society
  • Business To Business
  • College Algebra Tutor/ College Calculus Tutor
  • Economics Club

Languages

English
Native/ Bilingual
Spanish
Limited

Websites

References

References available upon request.

Timeline

Server

Early Bird Cafe
02.2025 - Current

Server

Double Zero Pizza
09.2024 - Current

Customer Service Coordinator/ Women's Coordinator

TJ Maxx, TJX Companies
05.2024 - 01.2025

Bachelor of Science - Business of Administration

University of Nebraska At Omaha

Some College (No Degree) - Business Administration And Management

University of South Dakota

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