Lauren Shamas

Petco Animal Supplies Stores Inc.

09.2021 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Informed customers about special promotions and provided detailed information for various products.
Provided policy and procedure training and support to new associates.
Provided product and service recommendations to guide customers on products to meet varying needs.
Maintained equipment and facility to keep animal care environment and tools in good working order.
Administered medications to animals in treatment and documented changes in condition.
Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Rotated stock and restocked shelves to maintain product availability and store appearance.