Lauretta Jensen
South Jordan,UT
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry.
- Dedicated to helping others succeed by overcoming their addictions
- Has thirty years of live experience in addiction.
- Has 7 1/2 years of sobriety
- Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
- Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Deseret Industries Thrift Store
West Jordan , UT
03.2021 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times.
Clerk
USPS, United States Postal Service
Anaheim , CA
12.1983 - 12.2013
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Supported staff on special assignments and ad hoc projects.
- Retail Sales at the front windows for 16 years
- Sorted incoming and outgoing mail and parcels
- Worked with postal carriers checking out keys and secured accountable mail, such as certified and Registered letters and parcels
Education
No Degree - General Studies
Riverside City College Norco,CA
Riverside, CACertificate of Completion - Culinary Arts
Davis Applied Technology College
Kaysville, UT12.2019
High School Diploma -
South High School
Torrance, CA06.1973
Skills
- I am a fast learner
- I enjoy working with the public
- I try to solve problems that a customer needs help with
- Cash Handling
- Point of Sale Systems
- Product Knowledge
- Customer Complaint Resolution
- Cash Register Operation
Certification
Certificate in Culinary Arts-
Timeline
Customer Service Associate
Deseret Industries Thrift Store
03.2021 - 10.2022
Clerk
USPS, United States Postal Service
12.1983 - 12.2013
No Degree - General Studies
Riverside City College Norco,CA
Certificate of Completion - Culinary Arts
Davis Applied Technology College
High School Diploma -
South High School
Certificate in Culinary Arts-
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