Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauretta Jensen

South Jordan,UT

Summary

  • Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry.
  • Dedicated to helping others succeed by overcoming their addictions
  • Has thirty years of live experience in addiction.
  • Has 7 1/2 years of sobriety
  • Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
  • Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Deseret Industries Thrift Store
West Jordan , UT
2021.03 - 2022.10
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Clerk

USPS, United States Postal Service
Anaheim , CA
1983.12 - 2013.12
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Supported staff on special assignments and ad hoc projects.
  • Retail Sales at the front windows for 16 years
  • Sorted incoming and outgoing mail and parcels
  • Worked with postal carriers checking out keys and secured accountable mail, such as certified and Registered letters and parcels

Education

No Degree - General Studies

Riverside City College Norco,CA
Riverside, CA

Certificate of Completion - Culinary Arts

Davis Applied Technology College
Kaysville, UT
12.2019

High School Diploma -

South High School
Torrance, CA
06.1973

Skills

  • I am a fast learner
  • I enjoy working with the public
  • I try to solve problems that a customer needs help with
  • Cash Handling
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation

Certification

Certificate in Culinary Arts-

Timeline

Customer Service Associate

Deseret Industries Thrift Store
2021.03 - 2022.10

Clerk

USPS, United States Postal Service
1983.12 - 2013.12

No Degree - General Studies

Riverside City College Norco,CA

Certificate of Completion - Culinary Arts

Davis Applied Technology College

High School Diploma -

South High School

Certificate in Culinary Arts-

Lauretta Jensen