Lauri Albert
Advanced Field Service Engineer
Ewing,NJ
Summary
Detail Oriented Field Service Engineer with 25-year background performing repairs, installations, and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Skilled at training and mentoring field service personnel to troubleshoot and correct mechanical problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for pharmaceutical industry.
Overview
33
33
years of professional experience
5
5
years of post-secondary education
Work History
Advanced Field Service Engineer
Beckman Coulter, Inc
Ewing, NJ
03.2017 - Current
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Maintained 1.5 million dollars in contacts in 2021.
- Growth of 237K in revenue through unit add contracts.
- Assumed additional responsibilities as a Beckman Connect Champion. This platform allows remote access to instruments and has been very helpful during the pandemic.
- Consistently performs above metric standards.
Field Service Engineer
PerkinElmer, Inc
Shelton, CT
06.2007 - 03.2017
- Expertise in working in GMP areas performing PM and CM on Agilent HPLC 1100 and 1200 series HPLC systems.
- Developed a cost reduction plan for HPLC systems for 2013 by using alternative lamps and parts for GXP PM's and logging lamp hours.
- This plan will reduce costs by 10-20% this year., for multi-national, high technology bioscience company responsible for the installation, repair, and preventative maintenance work on complete line of Millipore High Purity Water Systems.
- Process, schedule and complete all service calls assigned to meet both customer expected deadlines and company financial goals on a monthly basis.
- Process and update call reports utilizing Lotus Notes and other company software.
Customer Care Engineer - Level II
Millipore, Inc
Danvers, MA
01.2005 - 01.2007
- Documented all working Millipore systems, developed a preventive maintenance plan and reduced cost to the customer by 30%
- Developed a course curriculum for the Millipore systems that is taught at corporate headquarters that will enable other engineers within the organization to do preventative maintenance, diagnose and repair systems in the field
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Trained customers to use and maintain equipment to reduce service issues.
Field Service Engineer
Gerstel Inc
Baltimore, MD
01.2001 - 01.2005
- For a manufacturer of analytical instrumentation used in conjunction with GC systems.
- Responsible for installation of analytical instrumentation and software including inlets, thermal desorption units, olfactory detection ports, and multi-dimensional auto samplers
- Required to troubleshoot instrumentation and work with customers on service-related issues via e-mail and telephone
- Supported timely diagnosis and repair of equipment
- Completed technically detailed documentation of installation procedures
- Traveled 75% of the time while servicing customers in the United States, and Canada.
Laboratory Manager
International Petroleum Corporation
Wilmington, DE
01.1992 - 01.2001
- Effectively managed an environmental laboratory for a waste oil and waste water recycle company
- Supervised and trained laboratory and administrative personnel on proper procedures, methods and record keeping.
- Reviewed analysis of materials in complex matrices to ensure EPA compliance
- Responsible for preventive maintenance, repair and trouble-shooting on all laboratory equipment
Chemist
Saybolt Inc
Sharon Hill, PA
01.1991 - 01.1992
- Responsible for the analysis of petroleum products utilizing a wide array of laboratory instrumentation.
- Performed detailed analysis and provided accurate record keeping and reporting of results.
- On-call 24 hours, 7 days a week to respond to critical situations requiring immediate attention.
Chemist
Sun Oil Company
Philadelphia, PA
01.1989 - 01.1991
- Responsible for the quantitative and qualitative analysis of all refinery production stream samples products to ensure adherence to company quality specifications.
- ASTM and EPA test methods used in the petroleum industry.
Education
Bachelor of Science - Chemistry
Moravian College
Bethlehem, PA 09.1984 - 05.1989
Skills
Repairing Complex Systems
undefinedAdditional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer.
- Fully Vaccinated and Boosted.
Timeline
Advanced Field Service Engineer
Beckman Coulter, Inc
03.2017 - Current
Field Service Engineer
PerkinElmer, Inc
06.2007 - 03.2017
Customer Care Engineer - Level II
Millipore, Inc
01.2005 - 01.2007
Field Service Engineer
Gerstel Inc
01.2001 - 01.2005
Laboratory Manager
International Petroleum Corporation
01.1992 - 01.2001
Chemist
Saybolt Inc
01.1991 - 01.1992
Chemist
Sun Oil Company
01.1989 - 01.1991
Bachelor of Science - Chemistry
Moravian College
09.1984 - 05.1989
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