Lauri Henry
MEDFORD,OR
Summary
Customer-focused professional with extensive experience building trust, resolving issues, and creating memorable guest experiences. Strong background in event management, small business operations, and maintaining polished, efficient service standards. Known for adaptability, clear communication, and follow-through.
Overview
26
26
years of professional experience
Work History
Wine Ambassador/Chef
Padigan Estate Winery
Medford, OR
09.2025 - Current
- Approach all guests and build rapport, interacting naturally in conversation with the goal of developing brand loyalty and returning customers.
- Provide outstanding customer service, addressing concerns promptly and professionally to ensure satisfaction while maintaining a polished guest experience.
- Adapt quickly to changes in and guest flow.
- Coordinate with local vendors or suppliers for sourcing unique offerings, elevating the establishment's reputation among our valued guests.
- Manage inventory to prevent stock shortages and ensure optimal product availability at all times.
- Enhance customer satisfaction by providing personalized wine recommendations and prepare pairings with high-quality culinary creations.
- Maintain high standards of cleanliness and kitchen sanitation and food safety compliance throughout daily operations.
- Collaborate with front-of-house staff to ensure seamless service, addressing and resolving any issues promptly.
Co-Owner/Operator of Catering Company
Lard Have Mercy Catering, LLC
Medford, OR
01.2019 - Current
- Direct daily operations, aligning services, scheduling, and partner responsibilities with business priorities.
- Meet with clients to develop menus and overall plan and vision for their event to meet individual needs.
- Shop, prepare and cook large batches of menu items for events. Load and unload commercial food pans, chafing dishes into vehicles and then execute finishing touches, plating or final assembly cooking at event venues under tight schedules.
- Maintain sanitary standards and food-safe temperatures during transit and holding.
- Manage client relationships, resolving issues and maintaining consistent communication across partnership activities.
- Develop pricing, budgeting, and purchasing decisions to support profitability and cash flow.
- Collaborate with a partner, setting goals, evaluating performance, and adjusting strategy to sustain growth and develop returning client relationships.
- Maintain compliance with industry regulations and legal requirements through diligent oversight of business practices.
Daycare Owner/Operator
Miss Lauri's Creative Daycare
Medford, OR
08.2000 - 07.2025
- Directed daily daycare operations, ensuring compliance with licensing, health, and safety regulations.
- Developed age-appropriate activities supporting early learning, social growth, and creative play.
- Maintained accurate enrollment, attendance, and child records for regulatory and parent reporting.
- Communicated with parents regarding child progress, behavior, schedules, and program updates.
- Coordinated meal, snack, and supply management to support safe, organized classroom routines.
- Managed budgeting, billing, and vendor coordination to sustain smooth business operations.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner and created a family-like atmosphere encouraging each child to feel a sense of belonging.
- Ensured a safe and nurturing environment for children while adhering to safety protocols in compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
Education
No Degree - Early Childhood Education
DeAnza College
Cupertino, CASkills
- Customer service
- Customer loyalty development
- Customer relations
- Relationship building
- Product promotion
- Event management
- Brand representation
- Small business operations
- Decision-making
- Policy and procedure implementation
Timeline
Wine Ambassador/Chef
Padigan Estate Winery
09.2025 - Current
Co-Owner/Operator of Catering Company
Lard Have Mercy Catering, LLC
01.2019 - Current
Daycare Owner/Operator
Miss Lauri's Creative Daycare
08.2000 - 07.2025
No Degree - Early Childhood Education
DeAnza College