Lauri Lantigua
The Bronx,NY
Summary
Experience performing data entry, proficient with Microsoft word, Excellent and internet. Strong customer service focus provide enthusiastic, friendly, professional personality, Organized leadership, communications abilities. Demonstrated ability to multitask.
Overview
7
7
years of professional experience
Work History
Driver
Amazon
Bronx, NY
05.2021 - 07.2022
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Operated with safety and skill to avoid accidents and delays.
- Contacted customers to report delayed delivery times.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
Human Resources
Amazing Home Care
Bronx, New York
10.2021 - 01.2022
- Maintain HHA and PA's records.
- Assisted patient's by answering questions, responding to inquiries and handling telephone requests.
- Answered average of [70] calls, emails and faxes per day, addressing customer inquiries and solving their problems.
- Developed strong written and verbal communication skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained data entry requirements by following data program techniques and procedures.
- Scanned documents and saved in database to keep records of essential organizational information.
Data Entry Analyst
Garyline Plastics
Bronx, New York
06.2018 - 05.2020
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified data files prior to entry to maintain high data accuracy.
- Gathered data from multiple sources and programs.
- Obtained scanned records and uploaded into database.
- Created reports based on up-to-date data to inform business decisions.
- Supported multiple departments with special projects.
- Completed data entry tasks with accuracy and efficiency.
- Tracked and maintained records for [warehouse] department.
- Identified data entry errors and reported to necessary departments.
Front End Manager
Fine Fare Supermarket
Bronx, NY
08.2017 - 06.2018
- Oversaw cashier operations, bookkeeping and security.
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Customer Service Supervisor
Fairway Supermarket
Bronx, NY
06.2016 - 05.2017
- Coached employees through day-to-day work and complex problems.
- Resolved account issues to build rapport and relationships with clients.
- Improved operations through consistent hard work and dedication.
- Worked with Demanding customers to understand needs and provide excellent service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Served customers and followed outlined steps of service.
Cashier
Dollar Tree Stores
Bronx, NY
09.2014 - 04.2016
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Greeted over 60 patients per day
Assistant Teacher
SYEP
Manhattan, NY
06.2014 - 08.2014
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Education
Associate of Arts - Criminal Justice
Hostos Community College of The City University of New York
The Bronx, NY07.2023
High School Diploma -
High School of World Cultures
Bronx, NY08.2016
Skills
● Outstanding ability to grasp and learn new concepts with ease
● Fast learner with the ability to adapt quickly to a challenge
● Able to problem solve independently in any analytical and intelligent manner
● Effective working both independently and as a team player
● Strong verbal and communication skills in English and Spanish
● Hard worker, good observer, reliable, flexible, and punctual
● Knowledgeable computers: Excel, Microsoft Word
- Responding to Difficult Customers
- Computer Proficiency
- Handling Customer Complaints
- Multitasking Abilities
- Data Entry
● High Level Experience in Customer Service
Timeline
Human Resources
Amazing Home Care
10.2021 - 01.2022
Driver
Amazon
05.2021 - 07.2022
Data Entry Analyst
Garyline Plastics
06.2018 - 05.2020
Front End Manager
Fine Fare Supermarket
08.2017 - 06.2018
Customer Service Supervisor
Fairway Supermarket
06.2016 - 05.2017
Cashier
Dollar Tree Stores
09.2014 - 04.2016
Assistant Teacher
SYEP
06.2014 - 08.2014
Associate of Arts - Criminal Justice
Hostos Community College of The City University of New York
High School Diploma -
High School of World Cultures