Lauri Maurico
Woodstock,GA
Summary
I am the perfect fit for the position of Student Account Specialist. I have the financial and customer service background necessary, but mostly I have the desire to continue working with people in a more one-on-one capacity then my current job allows. It would be rewarding to assist college students!
I am a detail-oriented finance and merchandising professional with a strong background in financial oversight and operational management, known for effective communication and adaptability. I have expertise in maintaining compliance and enhancing customer experiences, contributing to increased business efficiency and customer satisfaction. I have successfully reduced shrinkage through meticulous inventory audits and fostered customer loyalty by delivering personalized service and clear financial explanations.
Overview
26
26
years of professional experience
Work History
Merchandising & Sales Associate
Sam's Club
Woodstock GA
02.2024 - Current
- Main assignment is in jewelry and electronics departments, but I assist in other areas daily. Take payments and maintain till at jewelry counter in addition to assisting front end as additional cashier when necessary, and maintaining center store aisles.
- Initiated regular inventory counts and supply audits and have reduced shrinkage by 77% via accurate record keeping and closer oversight.
- Oversee receiving and display of incoming products, verify correct P.O. totals and maintain detailed records for inventory management, ensuring accurate stock levels and timely replenishment.
- Monitor packaging supply inventory and proactively requisition materials to avoid shortages.
- Every day I try to provide exceptional customer service with a smile when addressing inquiries, discussing needs, and offering personalized recommendations.
Finance Manager
Wooly's Cycles of Atlanta
Marietta GA
06.2021 - 01.2024
- Provided training and support to staff on finance products and compliance regulations.
- Processed loan applications and monitored progress from start to finish. Handles all aspects of cash sales as well. A month could vary from 30 to more than 100 sales deals and associated paperwork.
- Explained technical financial information in easy to understand language and achieved top customer service ratings by providing clear, understandable finance terms and conditions. Assisted customers with completing loan applications and other paperwork. Evaluated loan requests and documents to verify accuracy and completeness. Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Compiled closing packages for drafting and presentation accuracy. Reduced errors in contract documentation by following a rigorous review process before submission.
- Maintained compliance with all regulatory requirements, ensuring all finance agreements met state and federal guidelines.
- Maintained an organized workflow by prioritizing tasks effectively, managing multiple client files simultaneously ensuring timely processing of all transactions.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Increased repeat business by establishing trust and rapport with customers through transparent and ethical finance practices.
Office Manager
Ducshop Performance Center
Marietta GA
11.2010 - 06.2021
- Managed all office duties and many other general duties in small specialty motorcycle shop. Processed bi-weekly payroll, including monthly, quarterly, and annual state and federal tax filing and payments. Processed finance contracts and tag & title work for occasional motorcycle sales.
- Oversaw company budget, tracking expenses to maintain financial efficiency and cost-effectiveness. Managed business loans, multiple bank accounts and their associated cards. Monthly reconciliation of all accounts, maintained accurate financial records by reconciling accounts payable/receivable regularly to ensure balanced budgets. Optimized systems for payment collections, AP/AR, deposits, and recordkeeping. Ran month-end reports, P&L, and Balance sheet.
- Handled sensitive employee and client information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed vendor relationships to ensure timely procurement of parts, supplies, and services. Negotiated contracts for cost savings while maintaining quality services.
- Coordinated and led weekly team meetings, ensuring clear communication of objectives and follow-up.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated company events, organized spaces, materials, and catering to ensure timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently. Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular compliance inspections.
- Facilitated smooth business relocation in 2013 by meticulously planning and coordinating all aspects of move.
Various Duties
Atlanta Motor World
Roswell, GA
12.1999 - 11.2010
- I started as an accounting assistant, quickly moving to take over most of the accounting and payroll responsibilities for 25+ employees.
- A few years later I moved to the sales side of the business, assisting the sales department with financing, sales documents, tag and title, and cash payments, typically handling up to 20-30 customers on a weekend day.
- Over the years, I also stepped in as a Service Writer, and helped out in the Parts department in a number of capacities.
- When unit sales slowed, I also took on the position of shipping/receiving clerk.
Skills
- Teamwork and collaboration
- Reliable and punctual, great time management
- Exceptional customer service and people skills
- Customer needs assessment
- POS system operation
- Adapt to diverse groups
- Verbal and written communication
- Financial records oversight
Timeline
Merchandising & Sales Associate
Sam's Club
02.2024 - Current
Finance Manager
Wooly's Cycles of Atlanta
06.2021 - 01.2024
Office Manager
Ducshop Performance Center
11.2010 - 06.2021
Various Duties
Atlanta Motor World
12.1999 - 11.2010