Lauri Steinke
Grand Rapids,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Finishing Operator
Custom Profile
06.2023 - Current
- Assisted in training new employees, ensuring they quickly became proficient in their roles as Finishing Operators.
- Enhanced production quality by performing thorough quality checks on finished products.
- Made sure that products were produced on time and are of good quality.
- Maintained a safe working environment with routine inspections and adherence to safety guidelines.
Warehouse Picker
Penn Veterinary Supply Inc
09.2021 - 06.2023
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pre-assembled containers to be easily selected by packing associates.
Insurance Customer Service Representative
Sterling Massey State Farm
10.2020 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Set up customer payment plans to cover annual policies and renewals.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
General Laborer
Gill Staffing Services
02.2020 - 10.2020
- Managed incoming calls professionally, directing callers to appropriate personnel while maintaining confidentiality.
- Scanned paper filed into data base.
- Reviewed files, records and other documents to obtain information to respond to requests.
Insurance Senior Customer Service Associate
Farmers Insurance Company
03.2017 - 12.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Became expert on both billing and policy processing systems.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Educating and consulting with customers and agents on billing, products and coverage options.
- Greeted customers and listened closely to problems described to determine solutions.
- Took credit card payments via phone.
Machine Operator / Weekend Staff
Ranir Plastics
06.2012 - 03.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
Education
Associates of Business - Merchandising And Retail Management
Baker College
Flint, MIInsurance License in State of Michigan - Property And Casualty
Farmers University
Caledonia, MI03-2017
Certificate - Medical Billing And Coding
Corinthian College
Kalamazoo, MI06-2004
Skills
- Multi-line telephone operation
- Telephone skills
- Front desk operations
- Scheduling appointments
- Organization skills
- File management
- Professional demeanor
- Punctual and reliable
- Basic accounting
Timeline
Finishing Operator
Custom Profile
06.2023 - Current
Warehouse Picker
Penn Veterinary Supply Inc
09.2021 - 06.2023
Insurance Customer Service Representative
Sterling Massey State Farm
10.2020 - 06.2021
General Laborer
Gill Staffing Services
02.2020 - 10.2020
Insurance Senior Customer Service Associate
Farmers Insurance Company
03.2017 - 12.2019
Machine Operator / Weekend Staff
Ranir Plastics
06.2012 - 03.2017
Associates of Business - Merchandising And Retail Management
Baker College
Insurance License in State of Michigan - Property And Casualty
Farmers University
Certificate - Medical Billing And Coding
Corinthian College
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