Lauriana McCuin
Summary
Insurance professional with 2+ years of Personal Lines Fire underwriting experience. Skilled in system administration, ServiceNow ticket management, and workflow optimization. Strong communicator with data analysis expertise and a growth mindset in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Well-Being Ambassador
State Farm
05.2025 - Current
- Promote enterprise well-being initiatives by communicating resources through team huddles, newsletters, and Viva Engage community posts.
- Direct employees to wellness programs including Live Well, Be Well, TELUS Health, and Quest assessments.
- Volunteered with Employee Health Services (EHS), assisting with staffing the check-in table for on-site events at the CityLine HUB.
- Strengthen engagement and awareness of programs, fostering a supportive and positive work culture.
Underwriter
State Farm
08.2023 - Current
- Utilize ConnecZ and Workbench systems to analyze customer information, review applications, and determine insurance eligibility for new and existing business.
- Leverage system tools and data to assess risk accuracy, support operational efficiency, and maintain compliance across multiple platforms.
- Manage approximately 50+ daily inbound calls and emails from agents, providing guidance, resolving inquiries, and ensuring timely issue resolution.
- Assist with managing and processing ServiceNow requests for Special Events Endorsements, ensuring accuracy, compliance, and smooth coordination between internal departments.
- Collaborate with cross-functional teams to identify and communicate system needs, troubleshoot issues, and streamline underwriting workflows.
- Deliver clear, professional communication and exceptional customer service to agents and business partners, strengthening relationships and maintaining service excellence.
Assistant Keyholder
Saks OFF 5TH
01.2019 - 10.2020
- Collaborated with store management to develop new strategies for boosting sales during slow periods.
- Managed inventory control tasks such as receiving shipments, stocking shelves, and updating records accordingly.
- Assisted in achieving sales targets through proactive upselling and cross-selling strategies.
- Successfully drove new product lines to increase annual profits by 98%.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Sales Associate
Macy's
11.2018 - 01.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Merchandising
University of North Texas
05-2018
Bachelor of Science - Digital Retailing
University of North Texas
05-2018
Skills
- Critical thinking
- Technical Underwriting expertise
- Exception Communication and people skills
- Self-motivated and adaptable
- Strong Analytical and problem-solving capabilities
- Entry-level experience
Accomplishments
- Received 4+ OurRewards Good Act Awards for consistently demonstrating excellence, teamwork, and dedication.
- Featured on the Remarkable Kudos/Recognition Wall for outstanding contributions and commitment to organizational success.
Certification
• Google Analytics Certified, August 2022
• Google Search Ads 360 Certified, Marketing Course, August 2022
• Microsoft Excel Certified, August 2022
Timeline
Well-Being Ambassador
State Farm
05.2025 - Current
Underwriter
State Farm
08.2023 - Current
Assistant Keyholder
Saks OFF 5TH
01.2019 - 10.2020
Sales Associate
Macy's
11.2018 - 01.2019
Bachelor of Science - Digital Retailing
University of North Texas
Bachelor of Science - Merchandising
University of North Texas