Lauriana Umbelino

• Kept register accurate through correct billing, payment processing and cash management practices.
• Prepared and served alcoholic drinks.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Checked identification for minimum age for sale of alcoholic beverages.

• Maintained safe environments at all times.
• Reviewed and followed parent directions for all aspects of children’s care.
• Completed tasks in an efficient and accurate manner.
• Prepared healthy snacks and meals according to individual needs.
• Encouraged good behaviors using the positive reinforcement method.

• Answer telephone calls to field inquiries from clients, vendors and various other callers seeking information
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance, and answered general questions
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
• Handled complaints and questions, and re-directed calls to owner/ stylists as appropriate

• Provided early assistance to dyslexic student struggling in academic subjects.

Summer Job* (2016-2019)

• Restocked food items, including condiments and toppings, whenever they appeared to be running low.
• Successfully communicated with all team members to navigate job duties and complete daily tasks.
• Handled cash and credit card transactions.

• Responded to all customer inquiries thoroughly and professionally.
• Recommended new products to customers.
• Welcomed customers into the store and helped them locate items.
• Operated a cash register for cash, check and credit card transactions.