JOANNIE M. ABREU
Keansburg,USA
Summary
Detail-oriented and service-driven professional with extensive experience in customer relations, hospitality operations, and accounts payable processing. Proven ability to manage high-volume transactions, resolve client and vendor concerns, and support administrative and financial operations with accuracy and efficiency. Adept at balancing front-facing customer service responsibilities with back-office accounting functions. Recognized for strong communication skills, organization, and the ability to thrive in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Server
Half Moon
Keansburg, US
02.2023 - Current
- Deliver high-level customer service in a fast-paced hospitality environment
- Support private events and assist with event planning logistics
- Drive revenue through product knowledge and strategic upselling
- Operate POS system for accurate order entry and payment processing
- Manage guest seating and hostess responsibilities as needed
- Resolve customer concerns promptly to maintain service excellence
- Maintain organized stock and inventory levels
American Express Travel Customer Service Representative
Teleperformance
Remote, US
10.2022 - 01.2023
- Supported American Express Travel clients with bookings, changes, and travel benefits inquiries
- Resolved travel-related concerns while maintaining brand service standards
- Processed reservations and transactions using multiple booking platforms
- Delivered customer-focused solutions in a high-volume call center environment
Freelance Personnel
Bronx Defender
Bronx, US
03.2018 - 03.2019
- Provided administrative and project-based support
- Performed data entry and account management tasks
- Coordinated meetings and advocated for client service needs
CFS Media Print Analyst
Re:Sources USA
Long Island City, US
04.2014 - 08.2017
- Processed accounts payable transactions and media advertisement invoices
- Analyzed daily payable reports to monitor financial activity
- Resolved invoice and account discrepancies
- Communicated with vendors and buyers regarding payment issues
- Utilized SAP, Oracle, and Excel for financial reporting and reconciliation
Vendor Inquiry Analyst / Call Center Analyst
FSO/Re:Sources
NYC/Long Island City, US
08.2010 - 03.2014
- Managed high-volume vendor inquiries via phone, email, and ticketing systems
- Processed mass invoices across multiple media types
- Extracted and analyzed payment data from accounting systems
- Collaborated with treasury teams, vendors, and internal analysts
Education
Associate of Science Degree - Business Administration - Financial Services
Essex County College
Newark, NJ12.2017
Skills
- Customer Service
- Client Relations
- Accounts Payable
- Invoice Processing
- Administrative Support
- Data Entry
- Reporting
- Vendor Reconciliation
- Account Reconciliation
- Event Coordination Support
- POS Systems
- Transaction Processing
- Conflict Resolution
- Inventory Management
- Stock Management
- Microsoft Office Suite
- SAP
- Oracle
- Accounting Systems
- Advanced Excel proficiency
- Windows
- IOS
- Mac OS
- Problem solving
- Effective communication
- Attention to detail
- Call center operations
- Time management
Target Role Alignment
This resume is tailored for Administrative, Accounting Support, and Office Management roles where a combination of customer service expertise and financial processing experience is valued.
Timeline
Server
Half Moon
02.2023 - Current
American Express Travel Customer Service Representative
Teleperformance
10.2022 - 01.2023
Freelance Personnel
Bronx Defender
03.2018 - 03.2019
CFS Media Print Analyst
Re:Sources USA
04.2014 - 08.2017
Vendor Inquiry Analyst / Call Center Analyst
FSO/Re:Sources
08.2010 - 03.2014
Associate of Science Degree - Business Administration - Financial Services
Essex County College