Laurice Moses
Emporia,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Customer Service Lead
Food Lion
Emporia, VA
10.2014 - 01.2022
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
- Performed sales such as Western union and lottery services.
- Performed sales with pos system
Student Phlebotomist
Southside Virginia Community College
Alberta, VA
08.2015 - 04.2016
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Personal Care Assistant
Care Advantage, Inc.
Emporia, VA
07.2022 - 01.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted patients with self-administered medications.
Merchandise Associate
Food Lion
Emporia, VA
11.2022 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Rotated manufacturer products.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Education
Phlebotomist Certification - Phlebotomy
Southside Virginia Community College
Alberta, VA04.2016
High School Diploma -
Brunswick High School
Lawrenceville, VA06.2010
Timeline
Merchandise Associate
Food Lion
11.2022 - Current
Personal Care Assistant
Care Advantage, Inc.
07.2022 - 01.2023
Student Phlebotomist
Southside Virginia Community College
08.2015 - 04.2016
Customer Service Lead
Food Lion
10.2014 - 01.2022
Phlebotomist Certification - Phlebotomy
Southside Virginia Community College
High School Diploma -
Brunswick High School