Laurie Anderson

• Communicating issues or tasks with other team members that took place during shift, as well as anything that may carry over to the next shift.
• Working with other departments and outside agencies (Massachusetts Gaming Commission, Gaming Enforcement Unit, etc) to resolve customer and team member related problems, improve operations and provide exceptional customer service
• Received training and certification from TIPS per regulations
• Editing and finalizing reports to ensure accuracy. Communicating issues found within said reports.
• Assisted in resolving scheduling conflicts and creating schedules for various tasks.
• Assisted in interviewing, training and on-boarding of New Hires
• Monitor radio traffic, phone calls and CCTV for any issues that may arise on property and responding to them in concert with other departments/agencies as needed.

· Perform the duties of a Surveillance Agent when needed

• Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.

· Assisting in training and development procedures for new hires.

• Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.
• Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.

· Develop and maintain communications with law enforcement agencies.

• Ensure that proper procedures for Slots, Cashiers, drops, etc. are adhered to.
• Conduct investigations as required while maintaining a strict level of confidentiality on all aspects of the investigation.
• Reporting and documenting any safety issues in order to protect the assets, and well being of all patrons and employees.
• Proficient in Microsoft applications.
• Monitoring gaming activities and reporting potential cheating behaviors.
• Reviewing and closing out daily logs & incident reports to the appropriate departments.
• Performing duties of the Leader on duty as needed.

• Utilized well-developed interpersonal and communication talents to work well with people of all backgrounds, including upper management, fellow team members and casino patrons
• Used electronic surveillance cameras to watch various gambling activities on gaming floor and Racetrack, tracking suspicious activities and documenting identified violations
• Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs
• Provided security for patrons with large payouts to vehicles or off casino property
• Reported violators and incidents to correct staff members and followed up with detailed documentation
• Identified illegal activities, including drugs, theft, Title 31 related issues, and alerted floor security personnel to address concerns
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

• Supervised 3 to 4 agents in providing excellent assistance to other departments requiring assistance for video review and gaming related issues
• Developed team communications
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Assisted supervisor with various duties
• Acted as supervisor in immediate supervisor's absence.

• Conducted private investigations such as money laundering, drug activity and accident/medical related issues
• Observed casino operations for irregular activities in parking lots and on slot floor
• Maintained CCTV coverage for Security and Police while escorting inebriated and unruly patrons from property to maintain order and safety of staff and guests
• Monitored security cameras for improper actions by patrons and team members
• Provided CCTV coverage for patrons with large payouts to their vehicles or off casino property
• Identified illegal activities, and alerted floor security personnel to address concerns
• Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs
• Used electronic surveillance cameras to watch gambling activities on gaming floor, tracking suspicious activities and documenting identified violations
• Utilized well-developed interpersonal and communication talents to work well with people of all backgrounds, including upper management, fellow team members and casino patrons
• Investigated all security and safety violations
• Responded to calls in both routine and emergency situations
• Maintained surveillance of building and identified all officials and employees before authorizing entrance to certain areas of the Casino
• Prevented crimes through careful observation and investigation of suspicious and unusual behavior
• Maintained accurate and detailed logs of all events during each shift
• Monitored alarm systems to detect any unauthorized entries into protected areas
• Processed and logged accurate and detailed incident reports.