PHEELLO AUBREY MOFOKENG
Phoenix,Durban
Summary
Results-driven Surveillance Manager experienced in security operations, surveillance systems, and risk management. Enhanced overall safety and reduced breach incidents through proactive leadership and effective implementation of security measures. Focused on continuous process improvement and maintaining operational standards while fostering strong communication and collaboration among security teams and stakeholders.
Overview
14
14
years of professional experience
Work History
Assistant Surveillance Manager
Norwegian Cruise Line
Miami
03.2023 - Current
- Manage and coordinate day-to-day surveillance operations to maintain a safe and secure environment.
- Supervise, schedule, and support security personnel to ensure effective operational coverage.
- Monitored CCTV and surveillance systems, coordinating timely responses to suspicious or unusual activity.
- Investigate security incidents, prepare detailed reports, and recommend corrective and preventative actions.
- Conducted security inspections and risk assessments, identifying vulnerabilities and recommending effective mitigation measures.
- Coordinate responses to emergencies, security breaches, theft, unauthorized access, and other incidents.
- Liaised with management, employees, and law enforcement to proactively address security concerns.
- Identify opportunities to improve surveillance coverage, security procedures, and operational efficiency.
- [CURRENT POSITION: Assistant Surveillance Manager]
Surveillance Operator
Norwegian Cruise Line
[Location]
07.2019 - 02.2023
- Executed surveillance monitoring activities in various locations to ensure safety and security.
- Monitored CCTV systems, reporting suspicious behavior, safety concerns, and security incidents to enhance response effectiveness.
- Responded promptly to alarms, emergencies, and security incidents.
- Assisted investigations by gathering and documenting information relevant to security incidents.
- Prepared accurate daily occurrence books, incident reports, and other operational documentation.
- Worked closely with supervisors and colleagues to maintain effective security coverage.
- Assisted in identifying security risks and implementing appropriate controls.
- [PREVIOUS JOB TITLE: Surveillance Operator]
Surveillance Investigator/Auditor
Sibaya Casino [Sun International]
Durban
05.2015 - 04.2019
- [EARLIER JOB TITLE: [Surveillance Investigator/Auditor]]
- Conducted surveillance operations to monitor gaming activities, ensuring compliance with regulations.
- Analyzed video footage to identify suspicious behaviors, aiding in fraud detection efforts.
- Collaborated with law enforcement to report and address criminal activities on premises.
Surveillance Officer
Frontier Inn Casino [Peermont]
Durban
05.2015 - 04.2019
- [EARLIER JOB TITLE: Surveillance Officer]
- Monitored surveillance cameras, identifying and reporting suspicious activities and potential security threats.
- Coordinated with security personnel for immediate response to incidents, enhancing safety on the casino floor.
- Inspected and tested surveillance equipment regularly, maintaining functionality and reliability of security systems.
Surveillance Officer
Sibaya Casino [Sun International]
Durban
01.2015 - 04.2015
- [EARLIER JOB TITLE: [Surveillance Officer]]
- Monitored surveillance cameras, enhancing safety and security for guests.
- Conducted inspections of gaming areas, ensuring compliance with regulations and promoting a secure environment.
- Coordinated with law enforcement during incidents, facilitating swift resolution and maintaining order.
Surveillance Officer
Carousel Casino [Sun International]
Hammanskraal
11.2012 - 12.2014
- [EARLIER JOB TITLE: Surveillance Officer]
- Monitored surveillance systems to maintain security and ensure safety within the casino.
- Investigated suspicious activities and reported findings to management, aiding in informed decision-making.
- Coordinated with law enforcement during incidents requiring external intervention to enhance response effectiveness.
Surveillance Officer
Graceland Casino [Peermont]
Secunda
06.2012 - 10.2012
- [EARLIER JOB TITLE: Surveillance Officer]
- Monitored surveillance systems, ensuring adherence to gaming regulations and enhancing operational integrity.
- Conducted regular walkthroughs, identifying security risks and vulnerabilities to strengthen casino safety measures.
- Collaborated with law enforcement during investigations, facilitating swift resolution of incidents and maintaining public safety.
Education
Grade 12 [Matric] -
Sasamala Secondary School
HarrismithAudio and Visual Certificate -
CIDA City Campus
JohannesburgSkills
- CCTV & Video Surveillance
- Surveillance Monitoring
- Incident response management
- Security Risk Assessment
- Security Investigations
- Emergency Response Coordination
- Access Control Management
- Incident reporting systems
- Security Control Room Systems
- Control Room Operations
- Audit compliance
- Report analysis
- Security Operations Management
- Policy development
- Policy enforcement
- Continuous Improvement
- Operational Planning
- Command coordination
- Staff leadership
- Staff Training
- Incident documentation
- CCTV monitoring
- Incident response
- Microsoft Office Suite
- Incident response
Accomplishments
- Improved security and surveillance procedures to strengthen operational control and incident response.
- Supported the effective management and resolution of security incidents through timely intervention and investigation.
- Maintained high standards of security documentation, reporting, and operational compliance.
- Contributed to the development and training of security personnel and improved adherence to established procedures.
- Identified security vulnerabilities and supported implementation of appropriate corrective measures.
PROFESSIONAL ATTRIBUTES
- Strong leadership and decision-making
- High level of integrity and confidentiality
- Excellent observation and attention to detail
- Calm and professional under pressure
- Strong investigative and analytical skills
- Excellent written and verbal communication
- Reliable and accountable
- Strong organizational and time-management skills
- Team-oriented and results focused
Timeline
Assistant Surveillance Manager
Norwegian Cruise Line
03.2023 - Current
Surveillance Operator
Norwegian Cruise Line
07.2019 - 02.2023
Surveillance Investigator/Auditor
Sibaya Casino [Sun International]
05.2015 - 04.2019
Surveillance Officer
Frontier Inn Casino [Peermont]
05.2015 - 04.2019
Surveillance Officer
Sibaya Casino [Sun International]
01.2015 - 04.2015
Surveillance Officer
Carousel Casino [Sun International]
11.2012 - 12.2014
Surveillance Officer
Graceland Casino [Peermont]
06.2012 - 10.2012
Grade 12 [Matric] -
Sasamala Secondary School
Audio and Visual Certificate -
CIDA City Campus