Laurie Barnes
Henderson,NV
Summary
Driven Ticketing Subscriptions Manager with 29 years of experience managing sub ticketing and sales for broad variety of events working closely with the Marketing Department Director and Team. Confers with clients to strategize on maximizing ticket sales, supporting sales and operations staff in meeting objectives. Effective team leader exceeding expectations in event attendance and customer satisfaction.
Overview
35
35
years of professional experience
Work History
Subscription Ticketing Manager
Berkeley Repertory Theatre
07.1994 - 07.2023
- Evaluated processes to create efficiencies with staff, resources and processes.
- Worked with marketing and sales department to create and implement upsell opportunities for the full sub season 7 show events.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledgers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
ARC Reporter "Airline Reporting Corporation"
Players Club Travel Inc
03.1992 - 04.1994
- Prepared Data, distribution and financial service reporting for travel agency to the Airlines Reporting Corporation.
- Completed filings and upheld strict compliance with ARC deadlines.
- Researched various accounting issues and implemented remediation processes.
ARC Reporter
Sir Travel Inc.
09.1988 - 01.1992
- Prepared Data, distribution and financial service reporting for 8 travel agency branches to the Airlines Reporting Corporation.
Education
Associate of Arts - Art History
Orange Coast College
Costa Mesa, CASkills
- Microsoft Word
- Microsoft Excel
- Share Point
- Outlook
- Concierge to Donors and VIP
- Tessitura ticketing system
- Mixie and Zac online phone systems
- Online chargebacks
- Slack
- 10 key by touch
- Zoom meetings - hybrid remote work
- Paylocity
- Weekly Subscription revenue reports
Accomplishments
- Processing renewal and acquisition ticketing for Patron subscription season seats for up to 15,000 subscribers per season and up to $7 million in subscription ticket sales revenue.
Timeline
Subscription Ticketing Manager
Berkeley Repertory Theatre
07.1994 - 07.2023
ARC Reporter "Airline Reporting Corporation"
Players Club Travel Inc
03.1992 - 04.1994
ARC Reporter
Sir Travel Inc.
09.1988 - 01.1992
Associate of Arts - Art History
Orange Coast College
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