Breann Lenzmeier
West Fargo
Summary
Dynamic Senior Ticketing Account Manager at Saffire with a proven track record in account management and client training. Expert in CMS integration and technical support, successfully maintaining over seventy active accounts. Recognized for enhancing client satisfaction and driving repeat business through effective communication and project management skills.
Overview
9
9
years of professional experience
Work History
Senior Ticketing Account Manager
Saffire
08.2021 - Current
- Senior ticketing account manager for multiple multi-million dollar accounts
- Responsible for training clients to build their websites and tickets through a CMS
- Provide customer service support via email, chat, and phone for both clients and customers, which involves troubleshooting, resolving problems, and ensuring repeat business.
- Maintain more than seventy active client accounts and coordinate multiple projects for assigned accounts
- Travel for on-site support to clients' events to provide technical and customer service support
Director of Marketing and Ticketing
Red River Valley Fair Association
02.2019 - 08.2021
- Coordinated all ticketed events, setups and products at the Red River Valley Fair
- Coordinated multiple marketing campaigns for the Red River Valley Fair and Big Iron Farm Show while operating with strict deadlines
- Coordinated multiple all fundraising events for the Red River Valley Fair Foundation
- Increased sponsorships for the Red River Valley Fair and Big Iron Farm Show
Audience Engagement Specialist
Forum Communications
Fargo
11.2016 - 01.2019
- Analyzed audience data to refine communication methods and outreach efforts.
- Managed social media channels to increase brand visibility and engagement online.
- Utilized analytics tools like Google Analytics to track user behaviors across multiple platforms.
Education
Bachelor of Science - Broadcast Journalism, Sports Communication
Minnesota State University Moorhead
Moorhead, MN05-2014
Skills
- Account management
- CMS integration
- Technical support
- Project management
- Client training
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Adobe InDesign, Illustrator, Photoshop
- Salesforce
- Monday
- DSLR cameras
- Microsoft Word
- Excel
- Powerpoint
- AP Style broadcast and print writing
- Online social media writing
References
References available upon request.
Timeline
Senior Ticketing Account Manager
Saffire
08.2021 - Current
Director of Marketing and Ticketing
Red River Valley Fair Association
02.2019 - 08.2021
Audience Engagement Specialist
Forum Communications
11.2016 - 01.2019
Bachelor of Science - Broadcast Journalism, Sports Communication
Minnesota State University Moorhead
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