Elizabeth Jackson
Chicago,Illinois
Summary
Professional with comprehensive experience in account management. Skilled in developing client relationships, driving revenue growth, and executing strategic sales plans. Known for strong focus on team collaboration and adaptability. Proven ability to deliver results through effective negotiation, communication, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Senior Account Executive | Community Account Manager
Comcast
Chicago, Illinois
08.2017 - Current
- Specializing in identifying innovative strategies, building customer pipelines and client relationships with field teams to ensure business needs are aligned when closing service deals for multi-dwelling properties
- Cultivate and maintain relationships with 100+ clients in understanding their service needs while achieving over $1M in revenue since 2020, exceeding annual revenue targets by 24%
- Secured 41 new accounts by generating potential leads through transactional business, cold calling and networking with key decision-makers
- Manage a module of bulk properties handling service, billing, and procedural escalations alongside Property Management and staff
- Analyze escalation trends & produce strategic recommendations to proactively address systemic issues
- Prioritize multiple concurrent projects while lending support in interpreting and understanding complex policies as well as managing cross-departmental collaborations
- Conceptualize and execute sales objectives, implementing brand/advertising campaigns and online initiatives; oversees event logistics, including contracting, venue setup, design and technical services
- Generate, develop & foster relationships with Property Managers and residents through effective communication and exemplary interpersonal skills to gain long-term subscribers
- Identify operational inefficiencies with recommendations to simplify & improve existing processes
- Drive demand of services by creating in-person and virtual event experiences that delight, engage, build the brand, and extend our reach through content marketing and live demonstrations
- Community Engagement Coordinator | Social Media Contributor
Michigan Avenue Touch Recruiter & Trainer
AT&T
Chicago, Illinois
08.2012 - 07.2017
- Authored & facilitated training curriculum that embodied relevant research & current trends to meet the needs of the Brand store, providing a rubric of success measures to enhance & positively impact sales vitals
- Trained & developed newly hired brand ambassadors to the Michigan Avenue experience into successful team members in leading the store in accessory sales by 41% their first month on the sales floor
- Mentored and coached behaviors to identify areas of improvement, redirect strategies & drive profitability
- Initial point of contact for connecting internal & external candidates with members of leadership, scheduling interviews, providing follow-up correspondence & feedback to the hiring manager
- Collaborate & volunteer with other neighboring businesses on Chicago’s Magnificent Mile & beyond, hosting & assisting with public & private events expansively with developing appropriate customized solutions
- Managed several high profile, private & public events with a scheduled run of show, appropriately representing the AT&T brand & Brand store to the media
- Drove engagement via our social media platforms [Facebook, Instagram & Twitter] utilizing the social media management tool, Sprinklr
- Represented #ATTjobs as the company’s sole correspondent live on Periscope highlighting & discussing #LifeAtATT
Education
M.S. ED. - Adult and Higher Learning Education Administration
Northern Illinois University
Dekalb, IllinoisFamily Child Nutrition Sciences, Child Development
Northern Illinois University
Dekalb, IllinoisSkills
- Client relationship management
- Business development
- Account management
- Strategic planning
- B2B sales
- Territory management
Timeline
Senior Account Executive | Community Account Manager
Comcast
08.2017 - Current
Michigan Avenue Touch Recruiter & Trainer
AT&T
08.2012 - 07.2017
M.S. ED. - Adult and Higher Learning Education Administration
Northern Illinois University
Family Child Nutrition Sciences, Child Development
Northern Illinois University