Laurie Bonk
Seaview,WA
Summary
Dedicated food service handler with over 6 years of experience in bartending and food service. Skilled in complex problem-solving and maintaining cleanliness, contributing to a positive work environment. Committed to driving customer satisfaction through excellent service and relationship building.
Overview
10
10
years of professional experience
Work History
Bartender/Food Service Handler
Long Beach Tavern
Long Beach, WA
05.2023 - Current
- Mixed and served beverages while maintaining high standards of drink quality.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to coordinate food and beverage service during busy shifts.
- Resolved customer complaints effectively, maintaining satisfaction and loyalty among guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
Rods Lamplighter Bar & Grill
Seaview, WA
06.2016 - 10.2019
- Crafted and served a diverse range of cocktails and beverages, enhancing customer satisfaction.
- Trained new bartenders on drink recipes, equipment use, and customer service standards.
- Fostered positive relationships with patrons, leading to repeat business and loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
High School Diploma -
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Cash register operation
- Alcohol awareness
- Food service
- Team training and development
- Beverage preparation
- Performance improvement
- Food running
- Maintaining a clean bar
- Liquor restocking
- Excellent judgment
- Mixology
- Safe food handling procedures
Timeline
Bartender/Food Service Handler - Long Beach Tavern
05.2023 - Current
Bartender - Rods Lamplighter Bar & Grill
06.2016 - 10.2019
Salisbury High School - High School Diploma,