Laurie Burton
Pittsburgh,PA
Summary
Detail-oriented individual with exceptional communication and time management skills. Ability to handle multiple tasks effectively and efficiently in fast-paced environments. Take proactive approach to identifying, addressing and resolving issues.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Schultheis Brothers Co.
05.1999 - Current
- Manage all preventative maintenance contracts for residential and commercial customers
- Invoice for HVAC service, maintenance contracts and apply payments by check or utilizing our credit card payment system
- Generate reports for the upcoming season compiling a list of anticipated customers to be scheduled
- Schedule customers for emergency service and routine maintenance
- Route-dispatched Technicians, set appointments for our Sales Team
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers needs
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Maintained detailed account of customer interactions, ensuring accurate up to date records for proper follow-up and resolution issues
- Cross-trained and provided backup support for other departments to work together as a team.
Assistant Customer Service Manager
TruGreen ChemLawn
12.1995 - 05.1999
- Advanced within the company over the course of my employment from part-time Telemarketer, Customer Service Rep to Assistant Customer Service Manager
- Accounts Payable, Accounts Receivable
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Education
High School Diploma -
Plum Senior High School
Pittsburgh, PASkills
- Strong Communication
- Work Ethic
- Organized
- Attention to Detail
- Accounts Payable/Receivable
- Multi-Task
- Customer Service
- Work Independently or as a Team
- Microsoft Office
- Data Entry
Timeline
Customer Service Representative
Schultheis Brothers Co.
05.1999 - Current
Assistant Customer Service Manager
TruGreen ChemLawn
12.1995 - 05.1999
High School Diploma -
Plum Senior High School