Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Callaway

Peoria,AZ

Summary

Dedicated clinical nurse leader seeking opportunity to utilize diverse knowledge and experience, including clinical performance management, teaching, evaluation, clinical nursing, and leadership, to have a positive impact on the development of healthcare professionals, and ultimately improve overall patient care and outcomes.

Overview

21
21
years of professional experience

Work History

Ambassador Clinical Performance Nurse

Sound Physicians
Phoenix, AZ
04.2022 - Current
  • Travel to hospitals throughout the county to provide guidance and education to Hospitalist teams and nursing, to enhance their understanding and adherence to quality improvement protocols and standards.
  • Assess and analyze hospital processes and procedures to identify areas for improvement related to Readmissions, Length of Stay, and Patient Experience, Sepsis, and Hospital-Acquired Infections.
  • Design and implement evidence-based quality improvement projects.
  • Collaborate with an interdisciplinary team to facilitate the adoption of best practices and assist with implementation.
  • Develop, implement, and monitor key performance indicators.
  • Oversee and support data collection and analysis.
  • Participate in multidisciplinary rounds, committees, and work groups focused on throughput, quality improvement, patient safety, next site of care utilization, and clinical excellence initiatives.
  • Prepare regular reports and presentations on quality improvement progress and outcomes for hospital leadership.
  • Collaborate with patients and family to incorporate their perspectives and feedback into quality improvement initiatives, ensuring patient-centered care.
  • Sound Physicians Patient Experience Educator, Star University Faculty, Crucial Conversations Faculty.

Manager of Clinical Performance

Sound Physicians
Phoenix, AZ
02.2019 - 04.2022
  • Managed a team of 12 Clinical Performance Nurses at 10 different hospitals.
  • Collaborate with divisional leaders in the development of countermeasures for complex and intractable performance issues.
  • Analyzed and interpreted healthcare data to identify areas for improvement and implemented evidence-based practices to achieve better outcomes.
  • Provide strategic input to develop growth strategies and ongoing performance improvement for hospitals and health systems in collaboration with CEOs, CNOs, and CMOs.
  • Conducted comprehensive reviews of processes and procedures and helped to streamline workflows to improve patient satisfaction and hospital star ratings.
  • Developed and implemented training programs to educate staff on quality improvement principles and techniques, promoting a culture of continuous learning and improvement.
  • Provide annual performance evaluations and feedback.

Hospitalist Clinical Performance Nurse

Sound Physicians
Avondale, AZ
07.2014 - 02.2019
  • Same deliverables as the Ambassador Nurse, but at one specific hospital.

Registered Nurse

Mayo Clinic Hospital
Phoenix, AZ
02.2004 - 07.2014
  • Preop/PACU - Team Lead
  • Stepdown ICU
  • Hospice

Education

Bachelor of Science -

Grand Canyon University
Phoenix, AZ
12-2002

Skills

  • Process Improvements
  • Practice Standards Evaluation and Development
  • Patient care planning
  • Data Analysis
  • Quality Standards and Protocols
  • Evaluating Quality of Care
  • Change Management
  • Patient Care and Education
  • Leadership

Timeline

Ambassador Clinical Performance Nurse

Sound Physicians
04.2022 - Current

Manager of Clinical Performance

Sound Physicians
02.2019 - 04.2022

Hospitalist Clinical Performance Nurse

Sound Physicians
07.2014 - 02.2019

Registered Nurse

Mayo Clinic Hospital
02.2004 - 07.2014

Bachelor of Science -

Grand Canyon University

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Laurie Callaway