Laurie Cookson
Andover,MA
Summary
Proactive professional with a robust background in environmental services and customer service. Expertise in problem-solving and attention to detail ensures a clean and safe atmosphere. Aiming to leverage these skills to enhance community satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Environmental Services Housekeeper
Edgewood Lifecare Community
North Andover, Massachusetts
02.2025 - Current
- Cleaned resident rooms and common areas to maintain a hygienic environment.
- Disinfected surfaces using appropriate cleaning agents and techniques.
- Reported maintenance issues to management for prompt resolution.
- Followed established safety protocols to protect residents and staff during cleaning tasks.
- Provided friendly interactions with residents to enhance overall community atmosphere.
Customer Service Representative
Walgreens
North Andover, Massachusetts
01.2018 - 02.2021
- Assisted customers with inquiries about products and services.
- Handled customer complaints and provided effective solutions.
- Educated customers on product features and benefits effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
JCPenney
Salem, NH
03.2010 - 03.2018
- Assisted customers with product selection and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Conducted inventory checks and restocked shelves as needed.
- Trained new employees on sales techniques and store policies.
- Managed product returns and exchanges following company guidelines.
Education
Associates Degree Accounting -
Northern Essex Community College
Haverhill, MA05-2021
Skills
- Cleaning protocols
- Maintenance reporting
- Safety compliance
- Attention to detail
- Effective communication
- Customer relationship management
- Service excellence
- Friendly interactions
Timeline
Environmental Services Housekeeper
Edgewood Lifecare Community
02.2025 - Current
Customer Service Representative
Walgreens
01.2018 - 02.2021
Sales Associate
JCPenney
03.2010 - 03.2018
Associates Degree Accounting -
Northern Essex Community College