Laurie DiBerardino

• Identified shortcomings in office procedures and created entire systems to maximize office workflow and modernize the Salvage Inspection Station.
• Developed and maintained an efficient document-tracking system that allowed quick access to all necessary paperwork for entire office.
• Assist Auto Body Specialists in research and investigative work regarding stolen vehicles and parts.
• Keeper of highly confidential vehicle database and driving records.
• Responds to a variety of customer inquiries via email, telephone, and in person in a polite, professional, and troubleshooting manner-including inquiries having only a periphery connection to Salvage Station .
• Act as advocate for customers in regards to rebuilt titles and interfacing with Springfield SOS.

Public Service Rep, Secretary of State, Driver Services, August 2019 - September 2023

• Provided exceptional customer service to diverse populations in an extremely stressful environment while maintaining professionalism, patience, and offering novel solutions to problems.
• Evaluated and verified the authenticity of both domestic and international documents to ensure accuracy in the process of licenses and ID services.
• Administered road exams to various applicants for all classes of driver licenses, ensuring compliance with Illinois rules and regulations.

• Meticulously tracked consular documents and any pertinent documentation for my 200 accounts- 50% more accounts than any of my coworkers.
• Tenacious problem-solving in an industry fraught with controllable and uncontrollable issues.
• Negotiated with my customers' suppliers to to obtain optimal prices and fastest delivery schedules.
• Mastered proficiency in both international and domestic customs' laws, export rules and industry trends.
• Represented company at domestic trade shows
• Assisted in marketing materials

• Expanded social media fan base bt 300% increasing engagement and virility.
• Increased hotel revenues significantly with various integrated marketing plans such as: Warm
  Up Out West (25% increase off-season) Romance and grind getaway packages (35%
  increase).
• Developed novel distribution channels (airports,hi-profile DT Chicago placement) resulting in
  30% increased inquiries and 20% in overnight stays.
• Garnered consistently lower-than-industry rates for radio, print and online ads and 40% lower
  than previous 5 years.
• Generated the most national and local media covering in 30-year Bureau history including
  USA Today, WGN "you & me This Morning show, Ch 2 News, MidWest Living and Victoria
  magazine.
• Fostered a myriad of industry relationships in the media, the various boards, the attractions and
  the governments.

• In charge of content development, article procurement, and representing the C&T brand globally.
• Raised magazine revenues by 25% and conference attendance by 48%.
• Toured globally as a member of a successful 'Trends Team.'
• Oversaw the successful web, conference, and magazine re-launch.
• Wrote well-researched monthly articles.
• Oversaw the entire magazine and conference production.
• Developed editorial calendar, drove production schedule.